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Job Title: Customer Care Representative Reports To: Customer Care Supervisor Function: Inbound Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights

Position Summary: The Language Coach will be a resource assigned to assist and support the Training Team in various initiatives specific to Communication Skills improvement. This resource will be tasked to assess calls, identify language gaps and develop coaching pathways for agents who have valid a

Overview of Job Responsibilities The Customer Care Manager will lead a team of Call Center Supervisors by providing them with direction, support, and career development. Demonstrate innovation by enhancing or creating processes that will improve customer satisfaction, increase productivity, and impr

Overview of Job Responsibilities The Quality Assurance Supervisor manages a team of Quality Assurance Analysts/Tech Leads. This position is responsible for managing the day-to-day work of determining the root cause of defects to prevent recurrence of the issues and quality problems. Through its lead

Overview of Job Responsibilities Primarily responsible for all IT Helpdesk Level 1 tickets, that these are all accepted and assigned within the service level. Ensures that all tickets are dealt with accordingly, level 2 tickets are escalated whenever necessary. Responsible for initial resolution or

Overview of Job Responsibilities QA analysts work to determine the root cause of defects to prevent recurrence of the issues and quality problems. The quality assurance analyst uses data collected from monitoring and testing procedures to determine the cause of quality issues. Monitors agent transac

We are seeking a dynamic and experienced Team Leader to manage and mentor our growing APAC Business Development Representative (BDR) team for the Japanese market. This role is pivotal in driving multichannel pipeline lead generation in the high-tech industry and optimizing prospecting strategies acr

Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their custo

Job Title: Non-Licensed Healthcare Customer Representative Reports To: Customer Care Supervisor Function: Outbound Harte Hanks Non-Licensed Healthcare Customer Representatives provide remote support to customers of our Healthcare clients. You will enjoy this role if you are comfortable with displayi

The Reports Analyst will be responsible for supporting the delivery of accurate and timely reporting for clients and internal stakeholders, with a focus on operational performance management at the center, team, and individual levels. This role involves extracting, preparing, validating, and present

Position Summary: Continuously monitors Real Time Adherence (RTA) to identify queues, maintain service levels and Average Speed Answer (ASA), identify unproductive associates, and manage areas with usual calling patterns Essential Functions & Responsibilities: Regulates real-time call volume in a mu

Position Summary: The Business Analyst is responsible for working with the global Business Intelligence team in order to provide reports, insight, and analysis for various client and internal projects focused on our contact center business. In this role, you will be responsible for formulating sound

Who We Are Harte Hanks is (NASDAQ: HHS) Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabilities: data, marketing, sales, customer c

Inbound Lead Development Representative Who We Are Harte Hanks (NASDAQ: HHS) is a Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabi

Position Summary: The Business Analyst is responsible for working with the global Business Intelligence team in order to provide reports, insight, and analysis for various client and internal projects focused on our contact center business. In this role, you will be responsible for formulating sound

The Ask This role requires a combination of demonstrated experience in supply chain management (SCM) business processes including electronic commerce, order management (OMS), warehouse management (WMS), transportation management (TMS) and electronic data interchange (EDI) using Dynamics 365 as well

Overview of Job Responsibilities Supervises and enhances the performance of an assigned team of Tier 1 or Tier 2 representatives. Manages and enhances the performance of the team in areas of productivity, customer satisfaction, employee satisfaction, process adherence, operational precision, and emp

Job Description As a Freight Tracker you will be responsible for monitoring and tracking the movement of shipments from origin to destination. You will play a crucial role in ensuring timely delivery, maintaining accurate records, and providing updates to stakeholders throughout the shipping process

Job Title: Customer Care Team Member Date: 2/7/24 Reports To: Campaign Supervisor Function: Inbound & Warm Outbound Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics an

Job Title: Tier 2 Customer Care Team Member Date: 5/14/24 Reports To: (role, not name) Customer Care Supervisor Function: Inbound Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-drive