Customer Care Team Member

Regular Full Timemid

OtherCustomer Care

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Quick Summary

Overview

Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy,

Technical Tools

OtherCustomer Care

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

Responsibilities

~1 min read

→Must reside in one of the following states: AR, FL, GA, IL, KS, NH, NJ, OH, TN, TX, PA, VA
→Personal Windows 11 Operating System required with webcam and USB headset (equipment not provided)
→Stable, high speed internet connection through ethernet
→High school diploma or equivalent
→Ability to communicate through verbal and written English
→Professional grammar and ability to read and write English
→Must pass all assessments and systems check

Harte Hanks Non-Licensed Healthcare Customer Representatives provide remote support to customers of our Healthcare clients. You will enjoy this role if you are comfortable with displaying empathy in difficult circumstances and are passionate about helping others.

What We Offer

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Handle outbound calls in a courteous and efficient manner.
Meet and maintain outbound calling goals and metrics.
Utilize available tools to document all outbound call attempts and results.
Gain an understanding of Medicare and Medicaid plans, their benefits, and features.
Assist with setting appointments, completing welcome calls and health assessments.
Provide professional consumer experience by utilizing effective listening and communication skills.
Maintain our high standard of ethical conduct.
Work closely with internal and external Consumer Customers.

Strong customer service and data entry skills.
Analytical thinking, excellent listening skills, and attention to detail
Ability to multi-task
Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required)

Ability to navigate and interact with different interfaces while talking)
Availability to work flexible shifts including holidays, weekends, and evenings
1 year or more call center experience preferred
Prior medical or health insurance experience preferred
Knowledge of medical and Medicare terminology helpful
Comfortable with constructive feedback and willing to improve

Agents are held to but not limited to metrics such as:
Attendance
Schedule / Adherence
(AHT) Average Handle Time
(QA) Quality Score
Goals and metrics

Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail, and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.