Service Manager

Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It's our mission to enable our customers to succeed by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere.

Our Bordertown Branch is seeking an exceptional individual to join our service department as a Service Manager. To be successful, you will be an individual with strong communication skills, excellent time management skills, and an appreciation and understanding of customer's needs.

• →Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• →Creates annual Service Department goals and budgets aligning with the organisation's financial and operational objectives.
• →Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• →Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• →Review work orders for completeness and accuracy before customer billing.
• →Ensures all departmental tools, equipment, and vehicles are working well.
• →Manages recruiting, staffing, and employee development activities for employees reporting to this position.

• Sound mechanical knowledge.
• Operations and management experience would be beneficial.
• People leadership experience would be beneficial.
• Highly motivated to provide a clean, safe, efficient service department.