Brex~1mo ago

Support Specialist

United States·Salt Lake Citymid

Customer SupportOtherSupport SpecialistOperations Support Specialist

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Quick Summary

Overview

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to…

Key Responsibilities

Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency Compose thoughtful, personalized responses for a variety of customer requests Triage…

Requirements Summary

This role is required to be located within the greater Salt Lake City, UT area Must be able to start July 13th, 2026 Passionate about customer support and about the role it plays in making a customer-centric team successful Ability to communicate…

Technical Tools

zoomcustomer-supportfintechmentoring

What We Offer

~2 min read

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

The expected pay range for this role is $21.00 USD - $23.00 USD per hour. However, the starting hourly pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard work week, however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision — helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you’ll thrive.

Responsibilities

~1 min read

At Brex we deeply value high quality customer experience and view it as necessary to our success. As a Support Specialist I for Brex, your goal is to make our customers happy and productive, to work collaboratively with Sales, Product, and Engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.

→Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency
→Compose thoughtful, personalized responses for a variety of customer requests
→Triage incoming requests and spot trends in customer issues to flag for the rest of the team
→Identify, reproduce, and document bugs for the Engineering teams
→Make active contributions to help achieve team goals and successes
→Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation

Requirements

~1 min read

This role is required to be located within the greater Salt Lake City, UT area
Must be able to start July 13th, 2026
Passionate about customer support and about the role it plays in making a customer-centric team successful
Ability to communicate technical problems in a clear and tactful way
Strong verbal and written communication skills
Empathy, diplomacy, tact, and poise under pressure when working through customer issues
Comfort with and enthusiasm for using AI tools in a customer support environment