Software Onboarding Specialist

About Bright Software Group

At Bright, we are powering the digital practice of tomorrow – today.

We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. From tax and compliance to payroll and practice management, our software is built for the people who keep businesses running.

We believe understanding is the difference between working and winning.

The Opportunity

Bright is migrating customers from BTC Desktop to BrightTax, our cloud-based tax compliance platform. It's a high-priority migration, and the onboarding experience is central to its success.

This is a 12-month fixed-term role on the Customer Success team. You'll be the primary point of contact for customers making the move — guiding them through setup, configuration, training, and early adoption until they're confident and productive on BrightTax.

The role suits someone technically capable, genuinely customer-focused, and comfortable owning outcomes without being micromanaged.