Architect

Experience Range: At least 10 years of overall professional experience, including a minimum of 8 years architecting and implementing Salesforce solutions at an enterprise scale Key Responsibilities:

Design and architect scalable, high-performance Salesforce Service Cloud solutions that align with client business objectives and support long-term growth

Lead technical design sessions and document comprehensive technical solutions, leveraging advanced AI tools to review architectural assumptions and simulate system edge cases

Collaborate with stakeholders to define requirements, deliverables, and manage expectations throughout project lifecycles

Integrate predictive and generative AI capabilities within custom Salesforce environments, optimizing platform performance and resource utilization

Champion AI-first delivery methodologies by utilizing developer assistants and agentic frameworks to accelerate solution implementation and ensure code quality

Conduct code reviews and enforce coding standards, using tools like GitHub Copilot and AI coding assistants to optimize custom code, integrations, and data migrations

Develop and implement frameworks to measure AI performance and business value, focusing on ROI and system efficiency

Troubleshoot and resolve complex technical issues, leveraging AI diagnostics to interpret logs and isolate performance bottlenecks

Required Skills:

Salesforce Service Cloud architecture and implementation

Salesforce APIs, Apex, Visualforce, and Lightning components

Integration and ETL technologies for data migration and system connectivity

Mobile development technologies within the Salesforce ecosystem

Experience with AI development tools such as Claude and GitHub Copilot

Preferred Skills:

Familiarity with Agentforce for autonomous AI integration

Experience designing and modeling large data volumes using AI platforms

Advanced proficiency in developer assistants like Cursor and Claude

Experience with agentic evaluation frameworks for AI performance

Knowledge of Salesforce pre-sales activities including technical deep-dives and POC development

Ability to liaise with Salesforce product teams for client implementations

Desired Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related discipline

Salesforce Certified Technical Architect (CTA)

Salesforce Service Cloud Consultant certification

Architect - R01572067

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