QA Manager

United States·Glendalemid

QA & TestingQa Manager

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Quick Summary

Key Responsibilities

Product Inspection & Testing Oversee the inspection and evaluation of returned retail products and samples Ensure functional testing is conducted (cooling, heating, leakage, performance validation) Review visual inspections for physical damage and…

Requirements Summary

Bachelor’s degree or higher required Minimum 2+ years of management or leadership experience required 3–5 years of experience in product quality, inspection, or data analysis Experience with product testing, returns processing, or quality analysis…

Technical Tools

exceldata-analysis

About the Role

~1 min read

Oversee the inspection and evaluation of returned retail products and samples
Ensure functional testing is conducted (cooling, heating, leakage, performance validation)
Review visual inspections for physical damage and cosmetic defects

Lead root cause analysis of product failures using inspection and testing data
Differentiate between functional defects, cosmetic issues, and customer misuse
Utilize quality tools (e.g., 5 Whys, RCA) to identify failure trends and implement solutions

Analyze return data to identify recurring product issues and defect trends
Oversee maintenance of inspection logs, test results, and quality reports
Provide actionable insights and recommendations to improve product quality and reduce returns
Develop and track KPIs and quality metrics related to returns and defects

Establish guidelines for product disposition (resale, refurbishment, parts recovery, scrap)
Oversee repair or reconditioning processes when applicable

Partner with Customer Service, Product, and Operations teams to resolve quality issues
Communicate findings related to defects, missing parts, or misuse
Lead corrective and preventive actions (CAPA) based on defect trends

Maintain an organized, safe, and efficient workspace (5S standards)
Oversee inventory reconciliation of returned products
Ensure compliance with company SOPs and quality standards
Provide guidance, training, and support to QA/warehouse team members

Requirements

~1 min read

Bachelor’s degree or higher required
Minimum 2+ years of management or leadership experience required
3–5 years of experience in product quality, inspection, or data analysis
Experience with product testing, returns processing, or quality analysis preferred
Basic mechanical aptitude and familiarity with small appliances
Strong attention to detail and analytical thinking skills
Ability to work in a fast-paced environment and manage multiple priorities
Basic computer skills (Excel, Word, email, ERP/RMA systems)
Ability to lift up to 50 lbs and stand for extended periods

Nice to Have

~1 min read

Experience in retail product quality and returns analysis
Experience in the home appliance industry or similar consumer product categories preferred
Familiarity with water cooler systems (compressors, heating/cooling, filtration)
Knowledge of quality tools (RCA, CAPA, 5 Whys)
Experience using handheld tools and multimeters
Understanding of continuous improvement practices