Customer Success Coordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 7 Country/Location: Noida, India Department: GSS English & Exams (IELTS Operations) Contract Type: Fixed term contract Contract Duration: One year Closing Date: Thursday, 11 June 2026- 23:59 Philippine Time (GMT +8) Role Description/Purpose The role holder is expected to provide financial, governance, risk, and practical operational support for programmes or projects within the English and Exams business. This role ensures that the project document library is maintained and that project artefacts comply with British Council standards. The role holder will also support the onboarding of new project team members. The role requires the ability to build highly effective working relationships with stakeholders to ensure governance is effective, as well as to act as a key source of project information and metrics. Role Accountabilities We are seeking a highly organised and proactive professional to support the delivery of programmes and projects within the English & Exams business. In this role, you will work closely with global and regional colleagues to track progress and ensure deliverables are achieved, while managing project plans in response to evolving requirements, operational changes, and external factors. You will provide quality assurance across programme and project outputs, ensuring alignment with strategic priorities and high standards. The role also involves maintaining comprehensive and up-to-date project documentation and knowledge management systems, supporting governance activities, and identifying opportunities to improve efficiency and effectiveness across delivery. You will build and maintain strong, trust-based relationships with internal stakeholders to enable successful project outcomes, while also supporting budget monitoring, resource planning, and reporting using corporate systems and processes. Acting as a key source of project information and metrics, you will help ensure effective governance, risk management, and timely delivery. Additionally, you will contribute to financial forecasting and modelling, provide logistical support across assigned programmes and projects, and play an active role in strengthening the Strategy & Change Delivery portfolio by identifying improvements and offering expert input. Qualifications & Experience * Education: Degree level qualification or equivalent professional experience. * Demonstrable experience of working with complex global programmes and/or projects, both technical and process driven. * Demonstrates experience of the ability to plan, structure and manage the ‘hard scope’ of a programme that delivers tangible outputs through documentation, systems and assets AND the ‘soft scope’ of engaging people and managing effective change through engagement and communication skills, benefits tracking and realisation. * Demonstrable experience of proactively monitoring and keeping programmes on track by flagging risks and issues by exception. * Demonstrable experience of managing a range of internal and external stakeholders at all levels to further the delivery of the programme and/or project. Role specific skills * Good IT skills: MS Office365/MS Project (or similar)/Finance SAP * Good communication and interpersonal skills Further Information Language: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. Right to Work: Locally recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. India (OCI) Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in Work Schedule: Follows standard working hours aligned with UK colleagues, as the role requires close collaboration with them. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org