Examiner Co-ordinator (Operations)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 5 Country/Location: (Advant IT Park) Noida, India Department: GSS English & Exams (IELTS Operations) Contract Type: One year Fixed term contract Closing Date: Sunday, 21 June 2026 - 23:59 Philippine Time (GMT +8) \- Early applications are encouraged, as this role may close sooner if an ideal candidate is identified. Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role. Role Purpose & Accountabilities: The purpose of the role is to deliver high quality and fair delivery of operations that meet the needs of internal and external stakeholders, awarding bodies and test takers. Operations: • Arrange certifications/ assessments as required by the process. • Arrange and ensure training takes place as per schedule and follow up with participants post training to ensure training effectiveness. • Managing operational requirements for training. • Preparing and analysing MIS data reports, management dashboards. • Effective coordination with Examiners and Global Marking Team. Leadership skills: • Managing a team through effective people management and development approach • Should have a flair for achieving organization goals and driving Continual Improvement projects Quality Management: • Carrying out performance measurement, monitoring, and evaluation of entire team to monitor service quality & improve efficiency. • Ensure the process meets all contractual process requirements. • Submit corrective action report against the audit observations. • Driving continual improvement initiatives in the process. • Support and drive best practices identified by the organization in the process. Stakeholder Management/People-Resource Management • Preparing and directing schedules, monitoring attendance of the team, scheduling breaks and shifts as necessary. • Conduct regular team meetings and one on one sessions with the teams. Governance and Reporting • Good with MS Excel and formulas for reporting purposes. • Practicing and ensuring compliance with that of all the BCMS’ policies and procedures. Information Security: • Ensure that the team is aware of the information security policies and comply with them. • Ensure that the team complies with ISO 27001/ ISO 22301. • Raise incident / blow whistle when observe any non-compliance to information security policies. Language Requirements The British Council systems and global processes operate in English. Written and verbal proficiency in English is required Education A minimum of a bachelor’s degree is required. Role specific knowledge and experience: Minimum/essential • Excellent communication skills. Should have 3 – 5 years of work experience • Knowledge of managing back/front end operations teams • Analytical with excellent attention to detail. • Proficient in MS office applications • Ability to inspire and support people • Ability to plan well and prioritize work • Good decision-making • Proactive approach with focus on problem analysis & resolution Desirable • Demonstrable experience of working as part of a dispersed team to deliver a service • Demonstrable experience of reacting positively to change • Experience of Exams Processes in a secured environment Benefits • 21 days of annual leave per calendar year, subject to policy • 14 days of public holidays per calendar year • Group Mediclaim policy • Gratuity, subject to prevailing country laws • Free library membership • Professional development - Ongoing learning and career growth opportunities to support your development. Further Information Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in India. Workplace type: 100% onsite work in Noida office Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org