Exams Invigilator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Exams Invigilator Background The British Council provides access to English Language and other UK qualifications through its Examinations Services. The UK qualifications and assessments that we provide have the power to change people's lives, enabling them to access life, study or work opportunities overseas or in their own countries. Qualifications and examinations are one of the most powerful drivers of improvements in teaching, learning and professional practice. The British Council Examinations Services administers a wide range of UK exams on behalf of UK based Exam Boards and awarding bodies. These include English proficiency exams such as IELTS, school exams such as IGCSE, O and A levels for Cambridge Assessment International Education (CAIE) and Edexcel International, a range of professional and university qualifications such as ACCA (accounting). In Namibia, we run exams mainly in Windhoek. As an Invigilator, you will be part of a wider team of exams venue staff expected to support the delivery of a variety of tests in various locations. You will be required to work very closely with British Council Examinations Services staff, other venue staff and venue service providers to ensure the test days run smoothly. Role purpose To ensure that any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met. Main Accountabilities The invigilator will be accountable for maintaining the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed standards for customer service, security, and administration. They will also be accountable for promoting a positive image of the British Council by providing a high standard of customer care on the test day. Programme/service support * Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or British Council Examinations Services staff in a timely manner. * Follow all relevant standards & procedures, based on training and reference materials provided by the British Council Examinations Services and the relevant Exam Boards. * Be familiar with the emergency procedures for the test day venue. * Invigilate examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards. * Actively monitor candidates during tests to make sure that there is no violation of test conditions. * Support the supervisor to ensure that candidates have a positive and consistent test day experience and a positive image of the British Council. * Ensure all material is accounted for and handed over securely to the supervisor. * Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims accurately as required by British Council Examinations Services. * Follow all relevant guidelines and policies in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud. * Report any incidents, emergencies or breaches of security to the appropriate test day supervisor. * Work with the test day supervisor to promote and ensure the wellbeing of candidates at all times. In case of emergencies, follow correct procedures. * Additional duties in line with the role may be required. Customer support * Enable good customer flow by giving candidates clear direction and answering their enquiries. * Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings. * Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements. * Ensure special arrangements are provided as required. Training and development: * Attend all briefing and training sessions as requested by the British Council Examinations Services Centre. * Complete all mandatory training modules: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Identity Checks as required. Other important features or requirements of the job: * Some invigilators may be required to travel, including overnight stays. The majority will not have this requirement. During the recruitment process you will be asked to indicate your willingness to travel. * You are required to be very vigilant when observing candidates; to watch and hear what is going on in the exams room. * Although there may not be a prescribed uniform for your role, while carrying out your duties, you must always be dressed in line with the cultural expectations of the country you are working in and your position in accordance with your role as representing the British Council. However, it is recommended that you wear soft comfortable shoes. Noisy shoes and distracting jewellery are not permitted. Qualifications: * Diploma or equivalent qualification Desirable * Higher secondary / high school level certificate or equivalent and Teaching Qualification Role specific knowledge and experience: * Customer Service: experience of responding to children/ young adults and parents' needs (as customers) in a professional manner, to a high level of quality. Desirable * Awareness of safeguarding and promoting the welfare of children. Additional information Location: Namibia, Windhoek Role Type: Freelance Contract Duration: 1 year with possibility of renewal Language requirements: English language level of CEFR B1 (Listening, Speaking, Reading, Writing skills) or equivalent (eg Cambridge English PET, IELTS 5) OR * English language level of CEFR B2 (Listening, Speaking, Reading, Writing skills) or equivalent (eg Cambridge English FCE, IELTS 6.5) OR * Good command of written and spoken English Expression of Interest: To apply, qualified consultants should submit the following documents: * Updated CV/resume * Cover letter highlighting relevant experience and skills. Closing Date - 23 March 2025 (Applications will close 23:59 Central Africa Time) A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.