SH - Executive - Operations

Executive Operations Role Overview This is a customer support role where you will handle customer queries via emails, and chats (No calling involved at this stage). You will ensure quick and effective resolution of customer queries and deliver a high-quality customer experience. This role is part of our English and Exams business and supports customers globally. This is a pay band 4 roles What will you do * Handle customer queries via, emails, and chats * Provide quick and accurate resolution to customer issues Who can apply * Graduates (any stream) * 6 months to 3 years of experience (customer service/backend/blended process) * Good communication skills in English * Basic computer knowledge (MS Office) Work Environment * Location: Noida (Work from Office) * 24x7 shift based role Salary * ₹3.40 to ₹5.12 LPA, based on experience, skills, and role alignment * Exceptional candidates may be considered for higher compensation in line with internal approval processes Employment Type * 1-year Fixed Term Contract (FTC) on British Council payroll. Can be extended or converted to permanent based on performance and business needs. Growth Opportunity * Opportunity to grow within customer operations and service roles. Internal mobility options available based on performance and eligibility. Benefits * Group Mediclaim policy * Group term life insurance * Group accident insurance * Gratuity (as per policy) * Performance-based variable pay * 21 days annual leave * Free British Council Library membership Important Note * Joining is subject to successful background verification Interested candidates are requested to apply by Thursday, 30th July 2026, 11:59 PM local time