SH- Associate Operations

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Associate Operations Role Overview This is an operations role where you will handle customer queries via email and chat (no active calling involved at this time). This role is part of our English and Exams business unit and supports customers globally. This is a PB 3 role What will you do * Respond to customer queries via email and chat * Provide accurate and timely information and resolve customer issues effectively Who can apply * Graduates (any stream) * 0 to 6 months of experience (freshers can apply) * Fluent communication skills in English * Basic computer knowledge (MS Office) Work Environment * Location: Noida (Work from Office) * 24x7 rotational shifts Salary * ₹3.0 to ₹3.4 LPA (depending on skills and expertise) Employment Type * 1-year Fixed Term Contract (FTC) on British Council payroll. Contract may be extended or converted to permanent based on performance and business needs. Growth Opportunity * After 1 year, you can apply for internal job opportunities (if you would like) within the organization selection will be based on interviews Benefits * Mediclaim * Life insurance * Accident insurance * Gratuity * Variable pay * 21 days leave * Library membership Important Note Joining is subject to successful background verification. Interested candidates are requested to apply by Thursday, 30th July 2026, 11:59 PM local time A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org