Technical Support Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 6 Contract Type: 2 years, fixed-term contract Location: Beijing, China Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in China. Closing Date: Sunday, 31 May 2026 - 23:59 China time (GMT+08) Role Purpose & Accountabilities The Exams IT team in Beijing is seeking a skilled technologist to ensure the effective maintenance of exam systems in line with corporate policies and processes. This role is pivotal in supporting business transformation and enhancing user and stakeholder satisfaction. You will be responsible for monitoring PaaS and SaaS environments, focusing on the design and construction of monitoring systems tailored to departmental needs. Your primary responsibilities will include designing and optimizing automation and monitoring solutions that align with both departmental and enterprise requirements. You will develop and govern SDLC policies and frameworks, establishing robust governance and reporting mechanisms for global system service management. Building strong relationships with internal and external vendors is essential, ensuring compliance with SLAs and cross-partner delivery agreements. We are looking for a proactive individual with a deep understanding of system monitoring and automation, capable of delivering innovative solutions. You should possess solid knowledge of IT system operations, with the ability to troubleshoot production incidents effectively. Familiarity with public cloud telemetry tools and high-availability deployments is crucial, as is experience in managing system releases and enhancements. Excellent documentation and communication skills in Chinese, along with professional proficiency in English, are required. If you are ready to drive efficient and resilient system operations while enhancing user experiences, we invite you to apply and join our dynamic team. Qualifications & Experience: Essential: • Bachelor’s degree • Proficient in English and Chinese • Relevant technical certification, prefer to own Azure and Kubernetes certifications • Strong sense of professionalism, creativity and initiative Deeply understanding of monitoring, automation and should got unique ideas. • Deeply in Azure knowledge, deployment, monitoring and alertmanger. • Deeply in Full Chain Monitoring solution, familiar with SkyWalking/Pinpoint/Zipkin/Jeager/kiali • Solid experience in operations and development. Go/Python/.Net/Flask/Django/Node.JS/React.JS/VUE Benefits: • 22 days of Annual Leave • 13th Month Salary • Non-consolidated bonus • Comprehensive health and insurance package – includes accidental insurance, life insurance, and supplementary medical coverage • Social insurance & housing fund - Coverage under national social insurance and housing fund • Professional development - Ongoing learning and career growth opportunities to support your development. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org