Technical Support Manager

Infingame is extending an invitation to accomplished professionals to become an integral part of our dynamic company as a Technical Support Manager. We are on the lookout for motivated individuals ready to join our team. Your contribution will be instrumental in delivering our top-notch products and services, collaborating with some of the most professional minds in the industry, driving your continued growth and development.

Infingame operates as a B2B aggregator for the iGaming sector and has amassed over 8 years of industry expertise. At Infingame, we are at the forefront of the dynamic iGaming industry, driven by a passion for innovation and excellence. With a robust portfolio of games from the best game providers, including the fastest spin time across other aggregators, Infingame offers an unparalleled gaming experience that sets us apart.

The following skills are important to us:
— Experience in a similar position at least 2 year;
— Understanding of client-server systems;
— Experience with technical documentation;
— Multitasking;
— Analytical mindset;
— Hands-on experience with Grafana, Kibana (or similar monitoring tools) and the Atlassian stack (Jira, Confluence, Service Desk);
— Level of knowledge of English — at least B2;
— Readiness to work 5 days per week, 15:00–24:00 CET, with floating days off;
— Readiness to occasionally work on weekends — approximately once a month due to shift rotation.

Will be a plus:
— Ability to use developer tools (Chrome dev tool, etc.);
— Ability to work with various protocols;
— Ability to work with various monitoring tools;
— Experience in iGaming industry.

Your future responsibilities:
— Participation in duty and system monitoring (7 days / approximately once per month);
— Diagnostics of problems received from partners;
— Providing partners with access to internal services;
— Processing all incoming requests from partners (messengers, mail, support portal);
— Tracking and responding to monitoring triggers and alerts;
— Notifying partners of problems and assisting in resolving issues that arise;
— Software configuration;
— Working with the Atlassian stack (Jira, Confluence, Service Desk) for ticket management and documentation.

What sets us apart:
— Insurance for Ukraine and abroad: We care about the well-being of our team members and offer comprehensive insurance coverage for both domestic and international needs.
— Corporate English Classes: We believe in enhancing your communication skills. Take advantage of our corporate English classes to further develop your language proficiency.
— Slovakian Classes: If you're in Bratislava or interested in learning the local language, we offer Slovakian classes to help you integrate and feel at home.
— Corporate Psychologist: Your mental well-being is important to us. Our corporate psychologist is available to provide support and guidance whenever you need it.
— Flexible schedule: You will have the opportunity to choose where you want to work — at one of our comfortable offices or home. We ensure comprehensive company-paid 21 paid days off during the year; unlimited sick leaves, and you can request an unpaid leave of absence.
— We are committed to fostering the professional growth of our team members. As part of our dedication to your development, we offer a tailored growth plan for each employee. This plan is meticulously crafted, taking into account your unique strengths, areas for development, and aspirations for career excellence, all in alignment with our company's objectives. 

At Infingame, we are not just shaping the iGaming industry; we’re elevating it to new heights. 
Join us in this exhilarating journey where creativity, technology, and entertainment converge.