Business Operations Associate (Jakarta Based)

Indonesia·JakartaFull-timemid

OtherBusiness Operations Associate

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Overview

About BTSE:BTSE Group is a global leader in fintech and blockchain technology, anchored by three corebusiness pillars: Exchange, Payments, and Infrastructure Development.

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OtherBusiness Operations Associate

About BTSE:
BTSE Group is a global leader in fintech and blockchain technology, anchored by three core
business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100
corporate clients worldwide, we provide white-label exchange and payment solutions. Our
offerings encompass everything from exchange infrastructure hosting and development to
custody, wallets, payments, blockchain integration, trading, and more.
We are looking for talented professionals in marketing, operations, customer support, and other
departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local
partner.

About the Opportunity:
We are looking for a Business Operations Specialist to keep our daily operations running
smoothly and drive cross-functional projects forward by connecting our Product, Tech, and
Marketing teams. In this role, you will use your background in PMO, Business Analysis, or
Product Planning within the fintech, banking, or crypto sectors to build operational frameworks,
manage vendors, handle incidents, and create dashboards to track performance. The ideal
candidate is a proactive problem solver with excellent communication and presentation skills,
capable of turning data into clear progress updates for our coworkers, stakeholders, and
leadership team.

Cross-Functional Collaboration: Collaborate effectively with Product, Technology,
Customer Service, and Marketing departments to support operational efficiency.

Operational Coordination: Align tasks and deliverables across multiple business units
to ensure timely project execution and transparent communication.

Process Oversight: Maintain and monitor standard operating procedures (SOPs) to
safeguard service quality and operational continuity.

Product Deployment Support: Partner with internal teams to facilitate the successful
launch and tracking of new products and feature.

Stakeholder Reporting: Prepare and distribute comprehensive updates regarding
project milestones, operational metrics, and key initiatives.

Incident Management & System Monitoring: Monitor administrative portals and
system dashboards for anomalies, managing incidents to resolution and suggesting
system enhancements.

Vendor Management: Supervise the vendor onboarding process and oversee ongoing
vendor performance management.

Business Intelligence Initiatives: Initiate the creation, deployment, and ongoing
monitoring of operational performance dashboards.

Bachelor’s degree in Business, Engineering, Finance, Tech/IT, or a related field that
sharpens your analytical and problem-solving skills.

3–5 years of working experience as a PMO, Business Analyst, or in Product
Management/Product Planning.

Previous working experience in a crypto-exchange, fintech, or banking environment.

Strong project management skills to interact with different stakeholders, collect
information, build up frameworks, and follow through on the execution and monitoring of
outcomes.

Excellent presentation and communication skills, with the ability to clearly convey ideas
to stakeholders, the leadership team, and coworkers.

Comfortable with system monitoring, dashboard creation, and utilizing admin portals to
identify operational anomalies.

Prior experience working specifically within a crypto-exchange company in a PMO,
Business Analyst, or Product Planning role.

Competitive total compensation package

Various team-building programs and company events

And many more! Apply and let us tell you more!

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