Btse
Btse3mo ago

(Remote) - Jr. Customer Service Officer - Mandarin Speaking

AsiaRemoteFull-timeentry
OtherCustomer Service
2 views0 saves0 applied
Apply Now

Quick Summary

Overview

About BTSE: BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market.

Technical Tools
confluencediscordb2bb2ccustomer-supportecommercefintech
About BTSE:
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams. 
 
About the Opportunity:
The Customer Service Operations team is responsible for delivering high-quality customer support to our client’s global users across a multi-currency digital asset exchange and derivatives platform. This position involves managing customer inquiries and issues through a variety of online communication channels.
 
Key responsibilities include handling sensitive financial and account-related information with utmost confidentiality and precision. The role requires providing dedicated, high-quality support to VIP account holders, mutual onboarding partners, and white-label clients via live chat and CRM systems, ensuring a seamless and professional customer service experience.
 
The Jr. Officer II, Customer Service Operations, may be assigned to market-specific support channels, which could include proprietary payment gateways. This may require language proficiency and cultural familiarity tailored to specific regions.
  • Assist customers on the platform by addressing concerns, requests, and queries across various communication channels, including support email, CRM systems, live chat, social media, community forums, and official messaging platforms (e.g., Telegram, WhatsApp, Discord).
  • Troubleshoot and coordinate with internal support teams and colleagues to resolve transaction, platform, wallet, and account-related issues efficiently and accurately.
  • Handle special tasks that may require additional support for VIPs, white label and/or mutual on-boarding partners; Co-manage high level customer support needs with the Sr. Customer Service Officer and/or CS Head
  • Build up FAQ, SOP, KB, Confluence for any new coming features and updates as required
  • Perform other tasks and duties to be assigned by Supervisor
  • Proficient in verbal and written English language (and/or any market-based language proficiency requirement)
  • Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc.)
  • Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improve our services" on your own and share it with team members
  • Minimum of 2 years' experience in Customer Service, BPO, or a related client-facing support role.
  • Working Knowledge on e-commerce or digital retail industry
  • Willing to work a rotational schedule, including weekends and holidays
  • Willing to work at the office/business site in Manila
  • Proficient in verbal and written English language (and/or any market-based language proficiency requirement)
  • Proficient in using Customer Service CRM and Live Chat Platform
  • Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improve our services" on your own and share it with team members
  • With at least 2 years' Customer Service / BPO experience
  • Willing to work in a rotational schedule
  • Willing to work on business sites or at home as needed
  • Experience or knowledge in crypto or digital trading is an advantage
  • Nice to have: Proficiency in Mandarin

    • Location & Eligibility

    Where is the job
    APAC
    Remote within a specific region
    Who can apply
    APAC
    Listed under
    Worldwide

    Listing Details

    Posted
    February 6, 2026
    First seen
    March 26, 2026
    Last seen
    May 13, 2026

    Posting Health

    Days active
    47
    Repost count
    0
    Trust Level
    39%
    Scored at
    May 13, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Btse
    Btse
    lever

    BTSE is a top-notch digital asset exchange that provides a secure and user-friendly platform for trading various cryptocurrencies and digital assets.

    Employees
    125
    Founded
    2018
    Domain
    btse.com
    Jobs
    View 91 jobs
    View company profile

    4 other jobs at Btse

    View all →

    Explore open roles at Btse.

    Btse
    Community Manager
    Full-time    Btse
    AI Business Strategy Manager
    Full-time    Btse
    Customer Success Operations Manager
    Full-time    Btse
    Customer Success Account Manager
    Full-time

    Similar Customer Service jobs

    View all →
    DespegarDespegar
    SUPERVISOR CUSTOMER SERVICE B2C - Call Center
    Full Time
    palazzoversacedubaipalazzoversacedubai
    Customer Service Officer - Residences - Russian Speaker
    O
    Oldcastlebuildingenvelope
    Customer Service, Spec I (CRL)
    USD 21-26
    hginternationalhginternational
    Mitarbeiter Customer Service / Sales Support
    signodesignode
    Assistant(e) Customer service et inside sales Français / Néérlandais / Anglais
    leaseabikeleaseabike
    Teamkoordinator Customer Service (m/w/d)

    Browse Similar Jobs

    Assistant Manager5.6kManager5.5kTeam Member5.2kEngineer3.4kDirector2.6kAssistant2.6kConsultant2.4kAssociate2.2kData Collector2.2kFitness & Wellness2.1kTechnician1.9kRestaurant General Manager1.8kSupervisor1.7kCoordinator1.7kTeam Leader1.6kAnalyst1.4kCrew Member1.3kBehavioral Health1.2kPart Time1.1kSocial Worker1.1k
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    Btse(Remote) - Jr. Customer Service Officer - Mandarin Speaking
    Apply Now