Btse17d ago

VP Operations (Jakarta Based)

Jakarta,JakartaFull-timeexecutive

OtherVp Operations

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Quick Summary

Overview

About BTSE: BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development.

Technical Tools

OtherVp Operations

BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.

About the Role

~1 min read

We are looking for a visionary VP of Operations to serve as the operational architect for BTSE Indonesia. In this mission-critical role, you will bridge global infrastructure with local excellence, overseeing everything from regulatory whitelisting and KYC workflows to data-driven exchange monitoring.

Design, implement, and continuously optimize Standard Operating Procedures (SOPs) across all departments to ensure scalability.

Lead and manage the end-to-end KYC/AML workflow, ensuring a frictionless user experience while maintaining rigorous regulatory standards.

Manage and optimize deposit/withdrawal flows, ensuring speed, security, and reconciliation accuracy.

Lead procurement and manage relationships with external vendors (e.g., liquidity providers, KYC/AML software, cloud services).

Monitoring policy: Create frameworks that monitors our data to make sure every policy is followed

Data Oversight: Own & understand all data; ensure data integrity, reporting accuracy, and use operational metrics to drive decision-making.

Customer Success Monitoring: Oversee CS performance metrics to ensure user issues are resolved and systemic bugs are reported back to product teams.

Budget Management: Strategic ownership of the operations budget, optimizing burn rate while ensuring the exchange has the resources to scale.

Act as a liaison between the local & global

Looking and maintaining the relationship with vendors

8+ years of operations leadership experience, with at least 4+ years specifically within a Crypto Exchange or high-growth Fintech/Banking/Tech/Ecommerce Industry.

Proven track record of building and documenting Standard Operating Procedures (SOPs) from the ground up in a fast-scaled environment.

Experience building or managing Customer Success monitoring systems to ensure high-quality user support and rapid incident response.

Skilled in selecting, onboarding, and managing third-party Vendors & Procurement (e.g., KYC providers, custody solutions, and liquidity partners).

Deep understanding of end-to-end crypto exchange business workflow and the specific fraud risks associated with crypto deposit/withdrawal flows.

Practical experience with SQL or Business Intelligence tools.

Familiarity with blockchain explorers and wallet infrastructure.

Competitive salary and benefits package.

Opportunities for professional development and career growth.

Various team-building programs and company events

And many more! Apply and let us tell you more!