Customer Service Coordinator – Molasses

Bundaberg Molasses, part of the Bundaberg Sugar Group, is seeking a motivated and customer-focused Customer Service Coordinator to join our small and close-knit team based in Oakey.

This is a full-time position and a rare opportunity to join a well-established operation in a role that seldom becomes available.

Working closely with the Production Manager and broader Sales and Marketing team, this position plays an important role in ensuring the smooth coordination of customer service, administration, sales processing and inventory activities.

We are looking for someone who enjoys working in a collaborative environment, takes pride in delivering excellent customer service and has strong organisational and administrative skills.

Key responsibilities include:

• Processing and recording:
  • Sales orders
  • Invoices
  • Spot sale bookings
  • Rebates
  • Customer contracts
  • Account enquiries
  • Customer loading points
  • Weekly production figures
  • Bill of materials for new products
• Processing freight transactions and maintaining freight rates
• Purchasing and receiving products and goods
• Processing external molasses purchases
• Maintaining product pricing and price lists
• Maintaining creditor details
• Inventory control and stocktakes, including investigation of discrepancies

To be successful in this role, you will ideally possess:

• Minimum two years’ accounts receivable or administration experience within a similar environment
• Experience using SAP, Pronto or similar ERP systems
• Sound computer skills, including Microsoft Office applications
• Current driver’s licence
• Strong communication and customer service skills
• Excellent organisational and time management abilities
• High attention to detail and accuracy
• A proactive and motivated approach to work
• Ability to work independently while contributing positively within a small team environment
• A positive “can do” attitude and willingness to assist where required