Customer Service Team Member - Trade Desk

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

As a Trade Desk Team Member, you will be the face of our store, delivering excellent customer service while providing essential administrative support to the trade team. You will work closely with the trade team to ensure smooth daily operations, from managing phone and in-person inquiries to assisting with deliveries to our trade customers.

This is a full-time role and flexibility to work morning, day and evening shifts across the 7 days of the week is required so that we can provide the best experience to our customers. 

We provide an adult pay rate for 18 years of age and above at $28.64 per hour for this role. 

• Provide our customers with the best experience across the store  

• Manage stock efficiently while keeping the workspace clean and tidy 

• Serve customers with a smile at our trade desk 

• Assist the team with organising deliveries for our trade customers

• Work closely with the Trade Specialist

We are looking for an individual who thrives in a fast-paced environment and is passionate about providing outstanding customer service. You are proactive and organised, with excellent communication skills. You’re a team player, who can adapt quickly to new tasks and challenges, while also maintaining a high level of professionalism. If you're someone who enjoys solving problems, juggling multiple tasks, and contributing to a supportive and friendly team, we'd love to hear from you! 

• A genuine passion for customer experience with energy and enthusiasm 

• To be able to approach, connect and confidently interact with customers   

• Good computer literacy and the ability to learn new systems

• To act with integrity, be safe and do your best  

• Ability to multitask and prioritise effectively in a fast-paced environment 

• Trade knowledge desirable but not necessary

• The availability to work flexible hours (including late nights, early mornings and weekends)  

• Submit an application and complete an online chat interview (20 minutes)

• If successful, next step includes an online video interview (15 minutes)

• If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

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