Burn is seeking a Carbon Educator who will be responsible for educating, training, and supporting clients on carbon projects and Ecoa products. The role ensures that clients fully understand key carbon concepts, product usage, and their role in the project.

Duties and responsibilities:

Educate clients about the carbon project and its objectives.
Clearly explain:

Carbon subsidy
Carbon credits and client consent
Product features and benefits

Train clients on:

Proper product usage
Maintenance best practices

Inform clients about:

Warranty period
Warranty process and procedures

Assess and confirm client understanding through questions and demonstrations.
Raise awareness about the importance of client participation in the carbon project.
Record client interactions and report relevant insights.

Skills and Experience:

Must hold, at minimum, a Bachelor’s degree (or equivalent) in training, education, or teaching, with a solid understanding of carbon markets.
Must be at least 20 years old.
Ability to provide clients with customer service contact information
Knowledge of carbon concepts (carbon credits, carbon subsidies)
Strong training and knowledge transfer skills
Mastery of educational and instructional communication techniques
Good understanding of product features, usage, and maintenance
Data collection and reporting skills
Client follow-up and monitoring abilities
Excellent communication skills
Strong teaching and simplification abilities (ability to explain complex ideas in simple terms)
Empathy and patience towards clients
Ability to assess and confirm client understanding
Strong sense of responsibility and social impact awareness
Adaptability (field conditions and diverse client profiles)
Ability to troubleshoot simple product-related issues
Post-installation follow-up
Teamwork and collaboration

Languages:

French (mandatory)
Local languages (Lingala, Swahili, Kikongo, and Tshiluba)

Please send your CVs in English.

Qualified Female Candidates encouraged to Apply

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).

Carbon Educator -Kinshasa, DRC

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