IT Helpdesk Technician

BD Diesel Performance is hiring!

At BD Diesel Performance we're constantly striving not to be simply the best, but to be better.

That road never ends, and engenders a culture that isn't satisfied with status quo, but of constant improvement. It means supporting employees with competitive wages, health benefits, and the tools they need. It also means colleagues respecting, and supporting one another. It means better processes and better communication. Ultimately it means a better work environment and product.

*We offer RRSP matching as well as quarterly incentive plans for all our employees.

The IT Helpdesk Technician is the first point of contact for employees needing technical support and is responsible for maintaining reliable day-to-day IT operations. This role troubleshoots hardware, software, and network issues, manages user accounts and IT assets, supports both on-site and remote employees, and ensures systems remain secure and compliant. The technician documents solutions, contributes to internal knowledge resources, and assists with basic user training. The ideal candidate is customer-focused, organized, and experienced with Windows and Mac environments.

This role is based in our Abbotsford location and this role is a fully onsite role.

Pay: $70,000 to $80,000/year

1. Technical Support:

• →Provide first-level technical support to employees via phone, email, or in person.
• →Troubleshoot hardware, software, and network issues.
• →Diagnose and resolve technical problems promptly and effectively.
• →Escalate complex issues to higher-level support when necessary.
  

2. Hardware and Software Maintenance:

• →Install, configure, and maintain computer hardware and peripherals.
• →Install, upgrade, and troubleshoot software applications.
• →Perform routine system updates and maintenance tasks.
  

3. User Account Management:

• →Create, modify, and terminate user accounts and access permissions.
• →Reset passwords and assist users with account-related issues.
  

4. Documentation:

• →Maintain accurate records of support requests and resolutions.
• →Document common technical issues and develop knowledge base articles for self-help.

5. IT Inventory Management:

• →Maintain an inventory of IT equipment and software licenses.
• →Order, receive, and manage IT assets.
  

6. Security and Compliance:

• →Assist in implementing and enforcing IT security policies and best practices.
• →Ensure compliance with company policies and relevant regulations.
  

7. Remote Support:

• →Provide remote support to employees working from off-site locations.
• →Assist with remote access setup and troubleshooting.
  

8. Training and Education:

• →Assist in training employees on IT tools and best practices.
• →Stay updated on the latest technology trends and developments.
  

• High school diploma or equivalent; Bachelor's degree or technical certifications in IT-related fields are a plus.
• Proven experience in a similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with common software applications and office suites.
• Excellent problem-solving and communication skills.
• Customer-oriented and able to provide outstanding service.
• Ability to work independently and as part of a team.
• Knowledge of IT security and data protection practices.
• IT certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
• Must be legally authorized to work in Canada.

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Bonus Pay.
  

Our website: https://ca.bddiesel.com/

Send your resume and be part of a team that is proud of its culture!

We greatly appreciate your interest as well as your application and will get back to you shortly after matching your skills to our requirements. We look forward to hearing from you!