Billing Credit and Collections Manager

Canadafull-timemid

OtherCollections Manager

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Quick Summary

Key Responsibilities

billing, credit approval, collections, cash application, deductions, and dispute resolution Drive improvements in Dynamics 365, including automated dunning, cash-app matching, customer portals,

Technical Tools

OtherCollections Manager

Job Summary

The Billing, Credit & Collections Manager to own the company’s full order-to-cash cycle, from timely and accurate invoicing through credit approval, collection, and cash application, across a receivables portfolio of about $100 million. You’ll be the company’s go-to source for receivables and cash reporting. You’ll keep project management, sales, and leadership informed with clear weekly KPIs and regular account updates.

Key Responsibilities

Order-to-Cash Leadership

Own the full order-to-cash process: billing, credit approval, collections, cash application, deductions, and dispute resolution
Drive improvements in Dynamics 365, including automated dunning, cash-app matching, customer portals, and e-invoicing

Billing Oversight

Make sure all shipments and completed orders are invoiced promptly and accurately, and investigate any shipped-but-not-billed orders.
Review billing rules and milestones, before they’re sent, for pricing, quantity, freight, tax, and customer-specific terms, with extra scrutiny on high-dollar and non-standard orders
Work with Sales and Project Management so billing reflects current pricing agreements and customer requirements such as PO numbers, portals, and progress or milestone billing.
Find the root causes of billing errors that lead to disputes or deductions, and fix the process upstream.

Credit & Collections

Develop, document, and enforce the company’s credit and collections policy.
Manage collections on a portfolio of about $100M, with a focus on large and strategic accounts
Resolve customer deductions, chargebacks, short-pays, and pricing or shipment disputes with Sales, Project Management, and Shipping

Reporting & Communication

Leadership: Deliver a weekly KPI report, a weekly AR and cash review, and prompt escalation of material credit risks, large disputes, and collection concerns
Project Management: Report on project billing status, milestone and progress billing readiness, retention, unbilled amounts, and collection status for each project; partner with project managers so billing events are documented and invoiced on time Revision 0 = Initial Release
Sales: Provide customer account status, past-due balances by customer and sales rep, and disputes that need sales and/or leadership involvement to resolve.
Work with Data team to build and maintain the reporting and dashboards behind these updates (Dynamics 365, Excel, Power BI) so numbers are consistent, timely, and reconciled to the GL

Month-End Controls

Reconcile the AR subledger to the GL, and support month-end close and the annual audit
Calculate the bad-debt reserve and support the allowance methodology
Support revenue cut-off and unbilled revenue accruals at month-end

Qualifications

Bachelor’s degree in Accounting, Finance, or Business
7+ years in billing, credit, and collections, including 3+ years managing a team
Experience managing a portfolio of $50M or more in a manufacturing or distribution business with $250M+ in revenue
Hands-on experience managing or overseeing billing in a manufacturing environment, including sales tax, freight, project or milestone billing, and customer portal invoicing (for example Ariba or Coupa)
Experience with ERP-based billing and AR (Dynamics 365 strongly preferred)
Advanced Excel skills and experience building KPI dashboards in Power BI or similar tools
Clear, confident communicator who can present to leadership and work closely with sales and project teams

Core Competencies