Retail Technology Analyst

We are currently recruiting for a Retail Technology Project Analyst on a Temporary full-time basis.

·        Control and management of third-party suppliers and associated service delivery agreements

·        Co-ordinate the support and growth of mission critical IT systems to our retailers, involving a variety of in house and third-party suppliers.

·        Participate in projects throughout the initiation, definition, execution and close out phases of the project

·        Participate in multiple projects in parallel

·        Liaising with senior business managers from different functions to translate their needs into technical requirements.

·        Communicate and implement the business strategies and objectives to the customer

·        Achieve measured completion of projects to the satisfaction of the customer and the business

·        Definition and management of quantitative metrics and Key Performance Indicators

·        Development of operational procedures and system specifications

·        Develop and maintain comprehensive user documentation on all aspects of the core procedures and responsibilities

·        Train new members of the team as required

·        Support our helpdesk on customer queries and troubleshooting of same

·        Achieve measured completion of support requests to the satisfaction of the customer and the business

·        Other projects as directed by the manager

·        The role will involve nationwide travel and may include overnight stays