Configuration Management Analyst

United States·Scott AFBmid

OtherManagement Analyst

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Quick Summary

Key Responsibilities

Maintain the configuration management plan that outlines the processes, standards, and tools used for managing configurations across our diverse DoD network.

Requirements Summary

C3EL is seeking a full-time motivated Configuration Management (CM) Analyst to join our Digital Modernization Group on the Global Solutions Management – Operations II (GSM-O II) contract at Scott AFB,

Technical Tools

OtherManagement Analyst

Responsibilities

~1 min read

→Maintain the configuration management plan that outlines the processes, standards, and tools used for managing configurations across our diverse DoD network.
→Support the change management process by participating in requesting, evaluating, approving and implementing changes to the configuration items (CIs) such as servers, routers, and circuit data.
→Ensure all CIs are properly labeled and identified in the Configuration Management Database (CMDB).
→Receive, track, and analyze change requests (CRs) in our ServiceNow environment, ensuring proper documentation and approvals.
→Monitor the progress of approved changes to ensure they are implemented correctly.
→Independently conduct periodic audits of CIs to verify they conform to the established baseline and standards.
→Identify, document, and report discrepancies between the auto-discovered configurations and documented configurations.
→Prepare and present audit reports to management, highlighting key findings and corrective recommendations.
→Contribute with development and maintenance of ServiceNow dashboards representing baseline CIs across DISN.
→Assist with process documents to ensure documentation stays current and reflects best practices.
→Contribute to the development and improvement of CM processes and procedures.

Requirements

~1 min read

U.S. Citizenship.
An active, in-scope US Government issued Secret clearance before the start date.
Requires 1-3 years of direct experience in Configuration Management or a related IT field.
Basic understanding of IT Service Management (ITSM) principles and prior experience using an ITSM tool, with ServiceNow experience being a significant plus.
Solid understanding of networking concepts.
Excellent communication and interpersonal skills, strong attention to detail, and proven problem-solving abilities.
Ability to work both independently and as part of a collaborative team.
Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
Must be able to commute to Scott AFB, IL for full-time onsite support.

Commitment to obtaining Security+ certification (or equivalent DoD 8570 IAT II certification) within a specified timeframe.
ITIL Foundation Certification.
Interest in developing skills related to ServiceNow reporting and dashboards.