Customer Service Representative - Dryden

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as full time.

We offer: 

• Paid time off (Full Time employees only)
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) (Full Time employees only)
• Life Insurance (Full Time employees only)
• Training and development

• Monday-Friday: 8:00am-5:00pm

• Monday, Tuesday, Thursday and Friday: 7:30am-5:00pm
• Monday, Tuesday, Wednesday and Friday: 7:30am-5:00pm

• →Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• →Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• →Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• →Meet and greet customers in a friendly and timely manner
• →Provide directions and general assistance
• →Assist to assess condition of rental upon return
• →Process returns, check-ins and exit kiosk transactions
• →Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• →Understand and communicate rental terms and conditions, vehicle features and other services 
• →May sell optional protection products, upgrades, fuel options and other additional equipment
• →Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
• →Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• →Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• →Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years of age.
• High school diploma or above required; some college preferred
• Must have at least 1 year prior customer service, retail, or administrative support experience
• Must have a valid G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.