Resort Manager Duo #134

Company Overview
Formed in 1988, Cal-Am Properties, Inc. is one of the largest privately held operators of RV resorts, manufactured home communities, and apartment communities in the United States. Through teamwork and dedication, our staff are valued as an important component to our total success. Everyone at Cal-Am is continually working today for tomorrow’s lifestyle, ensuring those we serve have an unparalleled experience of the highest quality.

As a collaborative two-person leadership team, both managers share responsibility for delivering an exceptional resident experience, fostering a positive team culture, and ensuring smooth daily operations of the resort. Each role has primary areas of focus, while working closely together to support overall success.

• Lead day-to-day resort operations, ensuring a welcoming, well-organized, and positive environment for residents and staff
• Build, mentor, and inspire a high-performing team through hiring, training, coaching, and ongoing support
• Promote a culture of friendliness, professionalism, and exceptional customer service
• Respond promptly and thoughtfully to resident and employee needs, always maintaining a cheerful and solution-oriented approach
• Oversee administrative and financial functions, including payroll processing, reporting, and invoice management
• Maintain accurate records of employee and resident interactions, incidents, and operational activities
• Identify challenges across the property and develop creative, effective solutions
• Plan, prioritize, and manage multiple responsibilities with energy, organization, and attention to detail
• Coordinate vendor services, assist with contract negotiations, and support capital improvement projects
• Ensure compliance with company policies, Fair Housing regulations, and landlord-tenant laws
• Support ongoing staff development and ensure completion of all required training programs

• Create a vibrant, engaging resort atmosphere by planning, promoting, and participating in social events and recreational activities
• Build strong, positive relationships with residents, fostering a sense of community and belonging
• Oversee leasing activities, including applications, renewals, and occupancy goals
• Support marketing initiatives and outreach efforts to attract and retain residents
• Monitor market trends and recommend strategies to maximize occupancy and revenue
• Ensure timely collection of rent and accurate financial tracking
• Conduct regular inspections of the property, amenities, and vacant sites to maintain high standards
• Partner closely with maintenance teams to ensure prompt, high-quality completion of service requests and preventative maintenance
• Oversee resident communications, including newsletters and updates
• Drive resident retention through excellent service, engagement, and responsiveness
• Ensure compliance with Fair Housing regulations and application review standards

• Collaborate daily with the co-manager to ensure consistency, efficiency, and a seamless resident experience

• Bring energy, positivity, and a genuine passion for customer service to every interaction
• Work collaboratively as a unified leadership team, supporting each other and the broader resort goals
• Approach challenges with creativity, professionalism, and a “can-do” attitude
• Deliver a high level of hospitality that makes residents feel valued, heard, and at home

• Two individuals must apply jointly as a team and be able to reside onsite in the provided manager home
• 3+ years of experience in on-site management, supervisory experience required
• High School Diploma or GED required; Bachelor's Degree preferred
• Strong leadership, communication, interpersonal, and organizational skills
• Ability to manage multiple priorities with professionalism in a fast-paced environment
• Prior property management or hospitality experience not required
• Experience with property management systems (e.g., Yardi) is a plus
• Computer knowledge and basic proficiency with Microsoft Office required
• Individuals must be outgoing, highly dynamic, energetic and want to be a part of an active resort community
• Both individuals must possess a valid driver’s license and a good driving record

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