Sales Manager, Partner Account Management

CallRail is looking for a Sales Manager, Growth Partner Account Management.

• →Lead and Develop the Team

          Your team is tenured and capable. Your job is to raise the ceiling. Unlock what they're already capable of and build the systems that help them do it consistently.

• →Run structured coaching cadences: weekly 1:1s, call coaching, pipeline reviews, and skill-specific development plans
• →Build and share playbooks, talk tracks, and account strategies tailored to the agency model
• →Actively partner with reps on high-stakes accounts and complex negotiations
• →Invest in career development for top performers; identify the next leaders on your bench
• →When headcount opens up, recruit and onboard talent who can contribute quickly

• →Drive Revenue Performance

• →Own and exceed MRR retention, cross-sell, Voice Assist expansion, and new partner productivity targets
• →Ensure every rep has a clear, documented growth strategy for their book
• →Identify at-risk accounts early—before they're in crisis—and lead intervention plays
• →Run tight pipeline hygiene and deliver accurate monthly forecasts

• →Deploy AI as a Team Force Multiplier

          One of the biggest levers you'll have in this role is helping your team reclaim selling time by offloading administrative work to AI tools.

• →Integrate AI into team workflows: call prep, account research, follow-up drafts, pipeline hygiene
• →Use AI to surface expansion signals across the book and prioritize outreach
• →Model AI-enabled selling behavior for the team; not just strategy, but execution
• →Continuously evaluate new tooling/methods that extend the team's capacity 

• →Shape Go-to-Market Strategy for Your Segment

• →Identify whitespace and inform pricing/packaging decisions for the agency segment
• →Surface patterns across the book. Competitive pressure, product friction, partner churn signals—and bring data-backed recommendations to leadership
• →Collaborate with Marketing on retention campaigns, case studies, and account-based plays
• →Partner with Product to translate customer insight into roadmap influence
• →Work with Sales Operations to improve process, tooling, and reporting infrastructure

• →Own Your Forecast

• →
  • →Present pipeline and forecast weekly to the Director of Growth Account Management
  • →Leverage Salesforce, Outreach, Looker, and Gong to monitor activity, track pipeline health, and diagnose performance trends
  • →Escalate systemic issues with specificity and a point of view

• • 5+ years in account management, customer success, or B2B sales—with 2+ years leading or managing a team
  • Demonstrated track record of hitting MRR retention, upsell/cross-sell, and expansion targets in a SaaS or tech-enabled services environment
  • Experience managing or selling into or through marketing agencies—you understand how they operate, what they sell, and how they measure success
  • Proven ability to coach consultative selling, account planning, and executive engagement. You make your team measurably better
  • Strong forecasting skills and comfort presenting the pipeline to senior leadership
  • Experience shaping sales strategy at the segment level, not just executing against a playbook
  • Proficiency in Salesforce/Looker; experience with Outreach and Gong (or equivalent)
  • Clear, confident communicator. You can run a high-energy team meeting and write a tight business case
  
  

• Background in marketing technology, analytics, or a platform serving agencies or SMBs
• Experience managing in high-velocity, agency-driven, or partner account environments
• Familiarity with call tracking, attribution modeling, or conversation intelligence products
• Demonstrated use of AI tools to improve team efficiency and selling 

 If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

Learn more: https://www.callrail.com/about/ 

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).