Strategic Accounts Manager

(united States)Remotemid

OtherStrategic Accounts

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Quick Summary

Key Responsibilities

Account Management: Serve as the primary point of contact for our strategic customers. Develop a deep understanding of each customer's business, goals, and challenges. Build and maintain strong,

Requirements Summary

3+ years experience as an Account Manager, Account Executive, Customer Success Manager, or similar role. Excellent communication and negotiation skills.

Technical Tools

OtherStrategic Accounts

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

Responsibilities

~1 min read

→Account Management:
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- →Serve as the primary point of contact for our strategic customers.
- →Develop a deep understanding of each customer's business, goals, and challenges.
- →Build and maintain strong, long-lasting relationships with key stakeholders.
→Customer Satisfaction:
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- →Proactively address customer inquiries, issues, and concerns.
- →Collaborate with cross-functional teams to deliver exceptional service and support.
- →Conduct regular check-ins and schedule periodic business and annual reviews to ensure customer satisfaction.
→Revenue Growth:
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- →Identify opportunities for upselling and cross-selling Campspot's products and services.
- →Develop and execute account-specific growth strategies.
- →Meet or exceed revenue targets and KPIs for assigned accounts.
→Strategic Planning:
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- →Work with customers to create and execute strategic plans that align with their business objectives.
- →Provide insights and recommendations to improve the customer experience and drive success.
→Data Analysis and Reporting:
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- →Monitor customer account performance and analyze usage data.
- →Prepare and present reports on key account metrics and trends.
- →Use data-driven insights to identify areas for improvement and optimization.
→Customer Onboarding:
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- →Collect data and facilitate handoffs between Sales and Implementation teams when customers bring on new properties
- →Coordinate with Implementation Manager to ensure smooth onboarding process for new properties
- →Participate in post-live early success calls with new properties to ensure users are comfortable with software and setup is accurate

Requirements

~1 min read

3+ years experience as an Account Manager, Account Executive, Customer Success Manager, or similar role.
Excellent communication and negotiation skills.
Strong problem-solving abilities and a proactive, customer-centric mindset.
Proficiency in CRM software and data analysis tools.
Willingness to travel monthly for in-person meetings with key customers.
Experience in outdoor hospitality or related industries preferred.
Vertical SaaS experience preferred.