Technology Support Specialist

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students, and they can’t afford to wait.

At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills, ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.

We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

The Technology Support Team at Campus plays a critical dual role providing responsive support to both our students and faculty, as well as to our internal corporate staff. We are seeking an IT Support Specialist to provide remote support for students and faculty in a fast-paced environment. You will be the go-to person for troubleshooting devices such as laptops, internet hotspots, and web applications, while also managing Mobile Device Management (MDM) accounts.

Additionally, you will play a hands-on role in our hardware lifecycle by refurbishing physical device returns so they are ready to be redeployed to students. You understand that technical issues can be frustrating, and you approach every challenge with patience, empathy, and persistence. If there’s a problem, you don’t rest until it’s solved.

• Foundational: CompTIA A+ or Google IT Support Professional Certificate.

• Systems: Google Workspace Administrator or Microsoft 365 Certified: Endpoint Administrator.

• Networking: CompTIA Network+.

• Service: ITIL 4 Foundation or HDI-Desktop Support Technician.

• A compensation package that includes a base salary ($47,000 - $56,000) + equity grant

  • Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.

• Medical Insurance + free Dental and Vision Insurance

• 401(k) match

• Fertility benefits via Carrot

• Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)

• Flexible Time Away + paid holidays

• In-office lunches for our Atlanta office

• Social events - happy hours, birthday celebrations, holiday parties, & more!

• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Where we’re located: Atlanta, GA

Unfortunately, we are unable to offer new H-1B visa sponsorship for this position. Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship. However, we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.