Customer Experience Manager

Register here!

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.

Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.

Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.

As our Customer Experience Manager, you will be responsible for the execution, operations, and ongoing delivery of our scaled customer experience across the customer lifecycle. Reporting to the Director, Scaled Customer Success, you’ll turn our CX strategy into reality through well-orchestrated increasingly AI-powered communications, programs, and self-serve capabilities that improve engagement, adoption, and value realization at scale.

Your north star is to make the customer experience real, consistent, and scalable. You will own our Voice of the Customer (VoC) practice and lead scaled customer journey mapping, transforming feedback and journey insights into concrete programs, content, and improvements. You’ll champion Camunda’s AI-first vision, especially within Scaled Customer Success, by using AI-driven insights and automation to personalize experiences, reduce customer effort, and help customers realize value faster. You’ll partner closely with teams like Marketing Ops, Ops, Product, and IT to ensure customers receive the right information, through the right channel, at the right time.

• →

• Ability and/or willingness to use our product.

• Experience leading or project-managing complex cross-functional CX initiatives in a matrix organization.

• Strong data analysis skills, including segmentation, experimentation, and translating findings into concrete CX improvements.

• Experience designing or operating AI-powered customer experiences (e.g., generative AI assistants, personalized recommendations, AI-driven journey orchestration) and understanding how to apply AI safely and ethically in customer-facing contexts.

This role is an existing vacancy

#LI-AL1 #LI-Remote