Senior Customer Success Manager - UK

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Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.

Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.

Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.

The Customer Success team plays a vital role in ensuring long-term customer retention and satisfaction. Within this team, the CSM acts as the frontline advocate and strategic partner, ensuring that customers achieve their goals while also contributing to the company’s growth through renewals and expansion opportunities.

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   Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the UKI region by aligning Camunda technology to their business strategy and goals

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  Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan

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  Establishing trust-based relationships with your customers throughout their journeys with Camunda and maximizing the value from their investment

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  Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty

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  Working closely with our Sales team on opportunities to grow your customers; developing the opportunities and leveraging relationships and value measured as a trusted advisor

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  Collaborating with our Consulting, Support and Engineering teams through proactive engagement on product and support-related issues

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  Collaborating with our Product Management and Marketing teams to create programs on best practices, influence product roadmap discussions, and foster customer references

• Ability and/or willingness to use our product.

• 5+ years of experience in Customer Success, Consulting, Strategic Account Management, or a similar role in enterprise software

• Proven ability to drive both retention (GRR) and expansion (NRR) through value-based engagement strategies

• Strong commercial acumen and a track record of influencing buying decisions and account growth

• Experience building relationships and engaging effectively with senior business and technical stakeholders, including C-level executives

• Ability to manage complex, multi-stakeholder engagements across global organizations, with strong program and project management skills

• Proven experience leading structured success planning, value management, and use case pipeline development in enterprise environments.

• Demonstrated ability to translate strategic business goals into actionable customer success motions and contribute to the creation, refinement, or execution of enterprise playbooks and engagement methodologies.

• Analytical skills to interpret customer data, identify trends, track success metrics, and make data-driven recommendations

• Technical aptitude to engage in conversations around process orchestration, automation, cloud architecture, and modern software development practices

• Fluency in English

• Prior experience in the process automation, BPM, or consulting space is a plus

• Prior experience with maturity assessments and strategic advisory in a customer-facing role

• Strong understanding of software development methodologies, open-source ecosystems, DevOps practices, and cloud infrastructure

• Experience leveraging tools such as Salesforce, Gainsight, or customer success platforms to manage adoption and track outcomes

This role is an existing vacancy

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