Senior Director, Professional Services

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Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).

The Senior Director of Professional Services you’ll lead and evolve customer delivery at Camunda, with a clear focus on enhancing time to value for organizations leveraging our process orchestration platform. This role combines strategic leadership, customer-centric execution, and operational excellence to ensure clients rapidly realize meaningful, measurable business outcomes.

At the core of this role is a commitment to turning agentic orchestration strategies into reality and unlocking measurable value for every customer. You’ll drive delivery innovation, ensuring engagements are outcome-oriented, efficient, and scalable, while building trust and long-term partnerships with enterprise clients.You will oversee a Professional Services function, leading a team of Professional Services managers, individual contributors and subcontractors, coordinate with delivery partners, and collaborate closely with Sales, Customer Success to create a seamless, value-driven customer journey from initial engagement through expansion. A key priority is optimizing delivery methodologies, tools, and operating models to accelerate adoption, reduce time to first value, and drive sustained customer success.

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   Lead and develop a Professional Services team comprising managers, individual contributors, and subcontractors to deliver exceptional customer outcomes.

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  Coordinate with delivery partners to ensure seamless, high-quality project execution at scale.

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  Collaborate closely with Sales and Customer Success to create a seamless, value-driven customer journey from initial engagement through expansion.

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  Optimize delivery methodologies, tools, and operating models to accelerate adoption, reduce time to first value, and drive sustained customer success.

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  Drive delivery innovation to ensure engagements remain outcome-oriented, efficient, and scalable across the enterprise customer base.

• Ability and/or willingness to use our product.

• Bachelor’s / Master's degree in a technical field (e.g. Information Systems, Business Informatics, Computer Science).

• Practical experience in managing and growing high-performance Professional Services teams or customer delivery, with a strong track record in enterprise environments.

• Deep experience in enterprise customer delivery — driving adoption, managing complex engagements, and delivering measurable business outcomes at scale.

• Background in process automation, BPM, or process orchestration — familiarity with platforms like Camunda is a strong plus.

• Strong cross-functional collaborator with the ability to align Sales, Customer Success, and delivery teams around a unified, value-driven customer journey.

This role is an existing vacancy

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