Technical Customer Success Manager - AMER

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Customer SuccessTechnical Customer Success Manager

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Quick Summary

Key Responsibilities

Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts. Guide new customers through initial product setup, feature adoption,

Technical Tools

Customer SuccessTechnical Customer Success Manager

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Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.

Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.

Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.

About the Role

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As a Technical Customer Success Manager, you will play a crucial hybrid role, blending the strategic relationship building of a Customer Success Manager (CSM) with the deep technical expertise of a Technical Account Manager (TAM). Working within a pooled team structure, you'll be assigned tasks across a diverse customer base, leveraging your specialized skills and expertise to maximize customer impact. In this role, you will be a trusted advisor, providing both strategic and technical guidance on process orchestration projects. You'll work closely with customers to understand their unique business needs and technical environments, developing tailored recommendations to ensure they achieve their desired outcomes and realize the full value of their Camunda investment.

Responsibilities

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Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
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Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
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Curate a tailored success path by understanding customer stakeholders, business goals, use cases, and success measures.
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Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.
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Collaborate with Consulting, Support, and Engineering teams on product and support-related issues.

Requirements

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2 - 3 years of experience in a similar role with customer success, technical account management, or solutions engineering.
Strong understanding of high-level software development, cloud computing, and DevOps concepts.
Advanced communication skills to articulate complex concepts clearly to diverse audiences.
Ability to lead and navigate conversations with both technical and business stakeholders.
Proven aptitude for strategic thinking, problem-solving, and tailoring software solutions to meet customer needs.

Nice to Have

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Experience in enterprise technology architectures and understanding state-of-the-art solution architectures and their associated paradigms (e.g., microservices, event-driven architectures, Kubernetes-based deployments)
Relevant industry certifications, such as Kubernetes (CKAD/CKA), cloud certifications (e.g., AWS Solutions Architect, Azure Solutions Architect), or similar.
Experience leading complex customer projects, including capturing data such as project use cases, milestones, known risks, and customer KPIs to allow proactive engagement with customers

This role is an existing vacancy

#LI-AG1 #LI-Remote #C4

What We Offer

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We offer fair, transparent, and competitive compensation. For new hires, we typically place candidates in the first half of the range, allowing room for growth over time.

We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.

✓Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.

✓In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.

✓Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.

✓Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.

✓Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!