Forward Deployed Engineering Manager

At Candid Health, we're on a mission to revolutionize healthcare by solving one of its most complex and costly problems: the billing and revenue cycle management (RCM) process. The healthcare system has long been burdened by slow, inefficient workflows that waste valuable resources, leaving providers with less time and money to focus on patient care. With our cutting-edge revenue cycle automation platform, we are transforming this space through an intelligent, data-driven approach that simplifies billing, enhances claims processing, and eliminates administrative waste.

At Candid Health, we are looking for a seasoned leader to guide our Forward Deployed Engineering (FDE) team. This team functions at the vital junction of software development, business goals, and client success, working directly with healthcare providers to solve the technical hurdles standing in the way of their mission-critical financial workflows.

As an FDE Manager, you will oversee a group of engineers through complex, highly critical customer deployments while taking full accountability for both technical quality and business impact. You will be a champion for results, ensuring that your team’s custom solutions are not only effective for the client but also strengthen Candid’s core platform for the future

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“My day-to-day varies a lot, which is one of my favorite aspects of the job! Some days, it is similar to a typical software engineering role where I am writing and reviewing code. Other days, I am working with my team to design a solution to a problem or scoping out requirements for a new feature. A major difference in the day-to-day from my experiences in a traditional software engineering role is that I am frequently interfacing directly with our customers. We talk about what we can do to improve their experience as Candid customers, and then get to go execute on those opportunities. We work closely with our teammates on the Strategy and Operations team to understand customer requirements and devise solutions for our customer’s problems.”

“Our team supports the engineering efforts behind going live with new practices for our largest customers. This often involves enabling the integrations with their systems and third party vendors, developing features to support new workflows, and setting up custom configurations for new customers. Since starting 6 months ago, I have contributed to successful launches with 2 of the largest organizations on Candid. For both of these customers, my team was on-site to resolve issues in real-time and deploy updates based on the signal that we gather from observing users on Candid for the first time.”

“I love that in my role no day is the same. As a Forward Deployed Engineer, I get to work on all parts of the app depending on what is most important to the customer. Additionally, we have the privilege of interfacing directly with our customers. Seeing the look on our customers' faces after resolving a pain point that they mentioned just a day before is priceless!”

“The skills that are important on the Forward Deployed Engineering team differ slightly from a traditional software engineering role. Of course, a strong technical skillset is important when developing software, but there are some nuances in this role that require a unique skillset. We are often not provided with explicit product requirements, but rather a problem statement or a desired capability. The ability to translate that into requirements, implementation specifications, and a realistic timeline is crucial. The role also requires a lot of collaboration. Since we do not have ownership over a specific product domain, but rather customer outcomes, we are often contributing to products owned by other teams. Being able to learn about an unfamiliar system, ask good questions, and consider tradeoffs is key to success as a Forward Deployed Software Engineer.”

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