Patient Care Representative I (NVV CHA)

Job Title: Patient Care Representative I (NVV CHA)

Department: Nancy Van Vessem, MD Center for Healthy Aging

Hours per week: 40

F/T or P/T status: Full time

Schedule/Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

Job Summary:

Serves as initial contact with Capital Health Plan (CHP) members seeking medical care. Answers phones and enters information into the Electronic Health Record (EHR) required for scheduling and management of health issues. Maintains appointment schedules, collects fees, manages medical records, enrolls patients in electronic messaging like the Patient Portal, manages messages, assists with patient flow through the department, and performs clerical and administrative support services.

Minimum Qualifications:

High school diploma or equivalent (GED). Preference will be given to candidates with prior medical office experience and a working knowledge of medical terminology. Microsoft Windows experience helpful. The employee must occasionally lift and/or move up to 10 pounds.