Patient Care Coordinator

Real-world impact. Life-changing outcomes.

CommQuest seeks a Full Time Patient Care Coordinator at the Massillon Outpatient Office. The Patient Care Coordinator is responsible for ensuring the efficient coordination of patient care services. This role includes supporting healthcare providers and patients by managing appointment schedules, patient records, and coordinating communication between the healthcare team and patients. A key focus is on improving patient satisfaction and ensuring seamless, compassionate care throughout the treatment process.

• Grow professionally
• Build valuable relationships
• Work on a team providing exceptional care
• Make a real difference

CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.

Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to HR@commquest.org.

• Great experience in the behavioral health and substance abuse field.
• Visibility into how our community supports those in need.
• Opportunities to share your expertise.
• Peace of mind knowing you are benefiting the clients we serve and the community at large.

• →Coordinate patient appointments, follow-up care, and procedures.
• →Manage and update patient records in compliance with healthcare regulations.
• →Support healthcare providers by preparing necessary medical documentation and coordinating patient referrals.
• →Assist with patient intake and discharge processes, ensuring all documentation is completed accurately.
• →Assist with administrative tasks and Urine Drug Screenings as needed.
• →All other duties as assigned

M-F (Typical office hours 8:00 AM - 4:00 PM, flexible)

• High School Diploma or Equivalent required.
• Medical Assisting Certification highly preferred.
• Minimum 1- years' experience in healthcare, patient coordination, medical assisting, and/or urine drug screenings required.
• Previous experience with NextGen and/or other Electronic Health Records databases, Charge Verification, Charge Entry, and/or Billing is highly preferred.
• Valid driver's license and reliable transportation
• Availability for rotating on-call shifts, some evenings, and weekends may be required