Call Center Marketing Agent

This agent will handle heavy marketing + service duties, books tours, etc.

Starting Pay is $15 per hour during training. After training, the agent will go to $16/ hr PLUS commissions\

Training M-F for about 4-6 weeks

Post training: Saturdays REQUIRED, and you will have a week day and Sundays off

• →Day to day marketing and services
• →Handles any points discrepancies for sales
• →Helps close deals with prospect or owner’s appeasements
• →Assistance with all Global Exchange needs
• →Assistance with all Club and Lifestyles Plus needs
• →Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues
• →Assist with ordering supplies for call center
• →Monitor and respond to Social Media posts
• →All other duties as assigned

Education, Essential Training / Certifications, and Experience:

• 2+ years of Customer Service experience
• Proficiency with Microsoft Office applications, High proficiency in MS Office
• Previous experience as customer service, reservations, or travel agent (desired)
• A strategic mindset to problem solve and craft win/win solutions
• Experience working with Owners in a timeshare or call center atmosphere
• Knowledge in Time Share Ware is a must

Skills, Knowledge, and Abilities:

• Strong analytic, problem-solving skills to pinpoint issues and identify solutions
• Strong written and verbal communication skills
• High end customer service skills
• Travel experience
• Flexible schedule – Ability to work holidays and weekends are a must
• Competent working with Microsoft Office suite, including Word, Outlook, and Excel

Shift: Additional hours may be necessary to meet goals and deadlines and to cover shifts

• Regular Hours and Weekend

Travel:

• None