Senior Director, Patient Services

RemoteFull-time (exempt)senior

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Capricor Therapeutics (NASDAQ: CAPR) is a biotechnology company dedicated to advancing transformative cell and exosome-based therapies for rare diseases. At the forefront of our innovation is Deramiocel (CAP-1002), our lead cell therapy in late-stage development for Duchenne muscular dystrophy. We are also harnessing our proprietary StealthX™ exosome platform to unlock new possibilities in targeted delivery and vaccinology. Every program reflects our commitment to pushing the boundaries of science and delivering life-changing treatments to patients and families who need them most.

The Senior Director, Patient Services will build out the patient support capabilities behind Capricor's U.S. launch. You will work with Commercial, Market Access, Finance, Medical, and IT, plus external hub and specialty pharmacy partners, to develop patient services infrastructure and affordability programs across the portfolio.

This is a hands-on role owning the patient services foundation and growing the function as the business scales. The right candidate has pharmaceutical patient services operations experience, works well in a growth-stage environment, and is comfortable moving between planning and execution.

Build and run Capricor's U.S. patient services model across therapeutic areas, including referral intake, benefits investigation, prior authorization, and case management.

Partner with internal teams to support the selection, onboarding, and ongoing management of hub and specialty pharmacy partners, ensuring clear SLAs, KPIs, and governance frameworks.

Map, standardize, and enhance patient journeys across programs to reduce access friction and support timely initiation of therapy.

Develop and maintain SOPs and training materials for patient and provider facing interactions, ensuring alignment with regulatory, legal, and compliance expectations.

Run financial assistance and affordability programs, including copay, patient assistance, and bridge/quick-start, with external vendors.

Support site onboarding and certification processes for institutionally administered or infused therapies, working closely with treatment centers and operational partners.

Collaborate closely with Market Access to align patient services workflows with payer requirements, reimbursement expectations, and access pathways.

Partner with Commercial Operations and IT to ensure effective data capture, reporting, and system integration across vendor ecosystems.

Develop dashboards, KPIs, and reporting insights to monitor program performance, patient experience, and operational effectiveness.

Define KPIs and build the launch-readiness measurement framework for patient services, covering pre-launch leading indicators and post-launch performance tracking.

Manage relationships and budgets with hub and patient services vendors; lead RFPs and contracting in partnership with Procurement and Legal.

Build a small team of patient services staff over time, and advise Commercial leadership on how the team should grow.

Run ad-hoc analyses and scenario evaluations for Commercial leadership and internal stakeholders.

Establish processes, templates, and tools so patient services execution stays consistent as the company grows.

Bachelor's degree required; advanced degree or clinical background (e.g., RN, PharmD) preferred.
10+ years of experience across pharmaceutical patient services, hub operations, specialty pharmacy oversight, benefits and reimbursement, or case management within biotech or pharma.
Demonstrated success building or scaling patient support programs for rare disease or specialty therapies.
Experience supporting product launches, ideally in rare diseases or complex infused therapies.
Deep expertise in patient services operations, specialty pharmacy and hub models, benefits verification, prior authorization workflows, case management, and financial assistance programs.
Strong operational discipline, empathy, and vendor partnership experience.
Can explain complex patient services topics clearly to leadership and cross-functional teams.
Proven ability to manage multiple priorities and operate effectively in a fast-paced, growth-stage environment.
Has led or contributed to a commercial launch and built patient services capabilities from scratch at a pre-commercial or early-commercial company.

Professional office or remote environment, with occasional travel to trade, hub, and specialty pharmacy partners, treatment centers, and internal planning meetings.
Able to manage multiple priorities and cross-functional stakeholders in a launch environment.
Extended periods of computer-based work, including video conferencing and collaborative software platforms.
Occasional domestic travel (approximately 10 to 15%) for team meetings, vendor engagements, and industry conferences.

Capricor Therapeutics is advancing cell and exosome-based therapies with a focus on serious diseases where patients and families need new treatment options. Our work is grounded in scientific rigor, collaboration, and a shared commitment to moving meaningful therapies forward. Joining Capricor means being part of a mission-driven team working at the intersection of innovation, execution, and patient impact.

At Capricor, you’ll join a collaborative environment where employees are encouraged to contribute, grow, and help build the systems, science, and operations needed to support our next stage of growth. We value people who are thoughtful, accountable, hands-on, and motivated by work that can make a real difference.

Capricor does not use Skype for interviews or recruiting activities. Candidates will only be contacted by someone using an official Capricor email address ending in @capricor.com. Capricor will never ask candidates to send money, deposit a check, purchase equipment, or provide payment for any reason as part of the recruiting or onboarding process.

Capricor Therapeutics does not accept candidate submissions or referrals from recruiting agencies, staffing firms, or third-party recruiters without express written approval from Talent Acquisition and a fully executed agreement with Capricor. Agencies that contact hiring managers directly, solicit business, or submit candidates without prior approval will not be considered for engagement. Any unsolicited submissions will become the property of Capricor Therapeutics, and no fees will be paid for candidates hired as a result of such submissions. We appreciate your cooperation and respect for this policy.