Supplier Services Officer (12 Months Fixed Term)

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. 

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers. 

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way!

The key responsibilities of this position include providing ongoing support to Suppliers using the CAPlink system, ensuring the accurate reconciliation of accounts for Suppliers not on the system, and assisting Suppliers in other matters where necessary.

• →Provide high-quality support to supplier accounts using our in-house system, CAPlink, ensuring smooth and efficient processing.
• →Monitor supplier data submissions by running regular reports, proactively following up on missing information, and working closely with Suppliers, Supply Account Managers, and internal stakeholders to improve overall efficiency.
• →Maintain and update supplier account details, ensuring data accuracy and integrity at all times.
• →Deliver timely, accurate, and first-point-of-contact resolution for supplier enquiries, providing a positive and professional experience.
• →Collaborate with suppliers and internal teams to investigate and resolve queries efficiently, escalating complex issues when required.
• →Analyse supplier reporting to identify irregularities (e.g. sales spikes or credit balances) and take appropriate action to maintain data accuracy.
• →Investigate and validate credits on member accounts, ensuring compliance and correct entitlement.
• →Prepare and manipulate data files (CSV) to ensure correct formatting and successful system processing.
• →Process invoices and credits manually within Epicor as required to support operational needs.

• Understanding of accounting principles
• Intermediate skill in the use of MS Excel
• Customer Service experience particularly in call centre
• Administrative skills with prior experience in account reconciliation is highly regarded
• Year 12 High School Certificate or equivalent preferred

A little on life at Capricorn

Joining our community is about more than just a job, so here’s what’s in it for you: