IT Support Engineer

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Wealth and Asset Management (WAM) Engineering is an organization within Schwab Technology Services that supports the technology needs of Schwab Asset Management, Wealth & Advice Solutions (WAS), the Schwab Center for Financial Research, and Third-Party Platform teams. Within WAM Engineering, the Technology Operations team plays a critical role in enabling the continued growth and success of Wealth & Advice Solutions, a strategic area of focus for Schwab.

As a Support Engineer, you will contribute directly to the reliability, stability, and scalability of technology platforms that support Schwab Wealth Advisory and its high-net-worth and ultra-high-net-worth clients. Partnering with technologists, operations teams, and business stakeholders, you will help ensure that advisors have access to dependable systems and exceptional technology experiences that support client engagement and business growth.

This role offers the opportunity to make a measurable impact through operational excellence, proactive problem solving, and continuous improvement. You will leverage monitoring and observability tools to identify and resolve issues, drive service reliability, support incident and change management activities, and help optimize operational processes through automation. Success in this role requires curiosity, adaptability, strong analytical thinking, and the ability to collaborate effectively across technical and non-technical teams. As you grow in the role, you will have opportunities to expand your technical expertise, strengthen automation capabilities, and influence best practices for production operations, maintenance, observability, and service management.

• 1+ years of experience in desktop support, application support, IT support, or a related technical support role.
• Experience troubleshooting applications, desktop environments, and end-user technology issues.
• Strong written and verbal communication skills with the ability to effectively support technical and non-technical users.
• 1+ years of experience measuring, tracking, and improving service-level objectives (SLOs), service-level agreements (SLAs), and key performance indicators (KPIs).
• 1+ years of experience using observability and monitoring platforms such as Splunk, Datadog, Grafana Cloud, OpenTelemetry (OTEL), or similar tools.
• Understanding of incident management, problem management, and change management practices.
• Experience supporting enterprise technology environments and operational processes.
• Demonstrated ability to analyze issues, prioritize tasks, and resolve problems in a fast-paced environment.
• Strong collaboration skills and commitment to delivering exceptional client and partner experiences.

• Experience with Python, PowerShell, JavaScript, shell scripting, C#, or similar programming and automation languages.
• Familiarity with ITIL v4 principles and practices.
• Experience supporting enterprise event management, incident management, release management, or enterprise change management processes.
• Experience identifying opportunities to automate operational workflows and improve support efficiency.
• Ability to quickly learn new technologies and adapt to evolving business and technical priorities.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.