Manager, On-Chain Operations

At Schwab, you’re empowered to make an impact on your career.  Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. 

As a key member of the On-Chain Operations team, this individual contributor role is responsible for executing and improving day-to-day wallet operations processes supporting Schwab’s crypto offering. This individual will partner closely with Security, Risk, Technology, Accounting, and external wallet providers to safeguard digital assets, maintain accurate and timely processing, resolve operational issues, and execute established controls. This role reports to the Director, On-Chain Operations. 

• →Monitor hot and cold wallet balances and thresholds, identify liquidity needs, and rebalance as necessary 

• →Execute independent transaction review and processing activities  

• →Participate in transaction policy control creation and enforcement 

• →Manage UTXO inventories, consolidation requirements, and fee implications 

• →Support implementation of wallet operations automation 

• →Investigate and process coin returns  

• →Investigate and resolve wallet, blockchain, and transaction issues 

• →Support the full scope of address lifecycle management 

• →Provide 24/7 operational coverage for transaction processing through assigned shifts or an on-call rotation 

• →Perform asset reconciliations, investigate discrepancies, resolve reconciliation breaks, and maintain supporting evidence 

• →Provide records, operational evidence, and subject matter support for financial, security, operational, and regulatory audits or examinations 

• →Create and maintain operating procedures, runbooks, technical documentation, control evidence, and training materials; cross-train team members to strengthen redundancy and operational resilience 

• →Provide advice on improving the client experience consistent with Schwab’s ‘through the client’s eyes’ strategy 

Qualifications:

• Three or more years of relevant experience in operations, with emphasis in crypto custody or wallet operations, settlement, liquidity management, or asset reconciliation 

• Working knowledge of blockchain fundamentals, including hot and cold wallet architecture, UTXO-based and account-based blockchains, network fees, transaction construction, consensus mechanisms, and address formats 

• Experience executing or supporting digital asset deposits, withdrawals, wallet transfers, and exception management 

• Working knowledge of private key and address lifecycle management, including multisignature and MPC architectures 

• Experience with transaction monitoring solutions, treasury tools, reconciliation platforms, and case management systems 

• Experience performing digital asset transactions within defined approval limits and physical and logical security controls 

• Experience supporting internal audits, external audits, regulatory examinations, risk assessments, control testing, and remediation tracking 

• Strong analytical and problem-solving skills, including the ability to interpret transaction data, blockchain activity, operational metrics, and technical information 

• Proficiency with SQL, reporting tools, workflow automation, or basic programming is preferred 

• Ability to work independently within established authority, recognize matters requiring escalation, and manage multiple priorities in a changing environment 

• Strong interest in digital assets, custody technology, and evolving blockchain capabilities 

• Be part of a 24/7 on-call rotation 

• Personally and professionally align with Schwab’s vision and values, and a deep interest in financial services 

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.