Office Assistant- Outpatient

Bradley County Comprehensive Treatment Center (CTC), located in Cleveland, TN, is part of Acadia Healthcare's Comprehensive Treatment Centers, the leading provider of medication-assisted treatment in the nation. Our mission is to provide full-circle care that includes a blend of therapies and the use of safe and effective medications. Our team is the front line of our fight against the opiate epidemic.

The Administrative Support role will perform various administrative functions assigned in accordance with the office procedures of the clinic.  Responsibilities may include answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

• →Perform general administrative tasks assigned in accordance with the office procedures of the clinic.
• →May include a combination of answering telephones, billing, typing or word processing, office machine operation, and filing.
• →Operate the front desk duties during peak hours or when primary staff in unavailable.
• →Sort, organize and maintain office records.
• →Assist with new patient enrollments as necessary.
• →Assist with various insurance/billing reports as necessary.
• →May assist with patient drug testing procedures; and,
• →Perform other duties as assigned.

• High school diploma or equivalent required

• Previous administrative experience in a healthcare setting

• Comfortable working in an opioid treatment program (OTP) / recovery environment

• Skilled in answering phones, greeting patients, and providing front-desk support

• Experience with billing processes, patient check-in, and appointment scheduling

• Proficient with computer systems, word processing, and basic data entry

• Familiarity with office equipment and general clerical duties (scanning, faxing, filing)

• Strong organizational skills, attention to detail, and ability to multitask

• Professional and courteous communication skills (in person, by phone, and in writing)

• Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2 regulations

• Dependable, team-oriented mindset with a focus on supporting clinical staff and patients

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal, and local laws.

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