AI Tech Lead - Pipeline

Adastra is seeking an AI Tech Lead to spearhead the development and delivery of innovative AI-powered solutions that drive measurable business value. In this role, you will partner with stakeholders to define strategic roadmaps, translate business needs into scalable technology solutions, and lead multidisciplinary teams in building market-ready AI products. This is an exciting opportunity to shape the future of AI across customer, employee, and operational experiences while working at the forefront of emerging technologies.

• →Partner with business and technology stakeholders to define AI strategy, priorities, and solution roadmaps
• →Lead the design, development, and delivery of AI-powered solutions that address business needs and commercial objectives
• →Translate business requirements into scalable product features, technical capabilities, and solution architectures
• →Drive the development of AI Knowledge Agents for Insurance (Group Benefits), Human Resources, and other business domains
• →Lead integrations between AI solutions and enterprise platforms, including Genesys telephony systems
• →Develop and enhance AI-enabled RFP and proposal automation capabilities
• →Establish technical standards, delivery frameworks, and best practices for AI solution development
• →Build, mentor, and lead high-performing teams responsible for solution delivery and ongoing support
• →Collaborate with cross-functional stakeholders to ensure solutions are scalable, secure, and adoption-ready
• →Evaluate emerging AI technologies and identify opportunities to drive innovation and business value

• Experience leading the delivery of AI, machine learning, or intelligent automation solutions
• Strong stakeholder engagement skills with the ability to define technology roadmaps and strategic priorities
• Experience translating business requirements into scalable technical solutions and product capabilities
• Demonstrated success delivering commercially viable, market-ready technology solutions
• Hands-on experience with AI agents, knowledge management solutions, or intelligent automation platforms
• Experience integrating enterprise systems and third-party applications
• Proven leadership experience building and managing technical teams
• Excellent communication, presentation, and problem-solving skills

• Experience within the Insurance industry, particularly Group Benefits
• Experience delivering Human Resources technology solutions
• Experience integrating with Genesys or similar contact center platforms
• Experience with AI-enabled RFP, proposal, or document automation solutions
• Knowledge of Generative AI, LLMs, RAG, agentic AI, and enterprise AI architectures
• Experience in consulting or professional services environments

Adastra is a global leader in AI and data-driven transformation, helping organizations lead with artificial intelligence—responsibly, strategically, and at scale. With over 25 years of experience, Adastra empowers enterprise clients to unlock business value through data innovation, operational excellence, and smart customer engagement.

Trusted by some of the world’s most prominent brands, Adastra delivers end-to-end solutions grounded in thoughtful strategy, robust governance, and deep technical expertise. From defining vision to ensuring execution, Adastra guides organizations through every stage of their AI, data and cloud journey—building future-ready capabilities and delivering measurable, lasting impact.

Adastra serves clients across key industries including financial services, automotive, manufacturing, technology, media and telecom (TMT), healthcare, retail, and professional services. The company employs more than 2,000 professionals across North America, Europe, and Asia.

In our commitment to promote fair and equitable treatment of all employees and applicants, Adastra Corporation provides equal employment opportunities for all individuals regardless of age, sex, disability, race, ethnic origin, citizenship, creed, sexual orientation, marital status, or any other ground as described in the Ontario Human Rights Code.  In addition, accommodation will be provided during the hiring process. Adastra Corporation’s implementation and support of employment initiatives, encourage diversified labour force participation and equal access to opportunities based on merit and performance.

AI Usage - Our hiring process includes the use of AI-enabled tools to screen applications (e.g., keyword matching, qualification ranking). A human recruiter reviews all AI-generated shortlists to make informed hiring decisions.

There has been an increased instance of fraudulent job offers coming from people posing as Adastra HR employees. Please note that Adastra will never request fees as part of our recruiting process and any emails sent to you that are not from ‘@adastragrp.com’ or ‘@talent.icims.com’ are fraudulent. All employment offers are sent via DocuSign and if you receive an employment offer from a suspicious email and not via DocuSign, it is fraudulent.

Contact careers@adastragrp.com to inquire about jobs at Adastra, to report a suspicious request for money or personal information from external websites or suspicious employment offers.