Copilot Administrator

Texas GovLink, Inc. is an Austin-based firm which has been a leading provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Copilot Administrator to be a key resource on a technical services team.

Texas GovLink offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (TGL shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law.  Offers of Employment are contingent on a successful background checkTexas GovLink is an equal opportunities employer.

Copilot Platform Administration

• →Administer and support Microsoft 365 Copilot and related AI services.
• →Manage licensing, configuration, service health, and feature enablement.
• →Evaluate and implement new Copilot capabilities and releases.
• →Maintain service documentation, standards, and operational procedures.
• →Credit allocations and monitoring

Level 3 Technical Support

• →Serve as the senior escalation point for complex Copilot incidents.
• →Troubleshoot:
  • →Microsoft Graph grounding
  • →SharePoint and Teams integrations
  • →Permissions and data access issues
  • →Agent functionality
  • →Connector and integration failures
  • →Credit controls and monitoring
• →Manage Microsoft support escalations and root cause analysis.
• →Advanced solutioning for Copilot agent use case enablement

AI Governance & Service Management

• →Participate in AI governance, capability reviews, and release readiness assessments.
• →Support capability intake, pilot programs, production releases, and lifecycle management.
• →Identify operational risks, dependencies, and support requirements.

Identity & Integration Support

• →Partner with IAM, Security, and Architecture teams on access controls and AI integrations.
• →Support Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio connectivity.
• →Validate connector configurations and enterprise integrations.

Service Analytics & Adoption

• →Monitor service performance, adoption, and utilization metrics.
• →Support executive reporting and AI value realization efforts.
• →Develop and maintain operational dashboards and service health reporting

5

Progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support.

2

Hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.

Strong knowledge of:

•         Microsoft 365 Copilot

·         SharePoint Online

·         Microsoft Teams

·         Microsoft Graph

·         Microsoft Entra ID

·         Power Platform

·         Copilot Studio

·         Copilot Chat

o   Copilot Cowork

Experience with ITIL-based service management practices.

Experience troubleshooting identity, permissions, and cloud service integrations.

Microsoft 365 Enterprise Administration experience

Copilot Studio or AI Agent experience

Microsoft Graph integration experience

Power Platform administration experience

ITIL certification

Microsoft Copilot or AI-related certifications

Experience with Azure Foundry