Vendor Invoice Escalations Analyst 1

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Quick Summary

Key Responsibilities

Take ownership of invoice exceptions escalated beyond the offshore team's first-line resolution — including complex or ambiguous cases across No/Invalid PO, Not Dispatched, Not Received, PO Canceled,

Technical Tools

OtherAnalyst

What We Offer

~1 min read

✓Full benefits within 30 days

✓Medical, dental, vision, prescription drug coverage, life insurance, disability insurance

✓401(k) match program

✓Paid vacation, holidays, and sick time

✓Commitment to your safety through boot and prescription safety glasses reimbursement

✓Career and learning development with an extensive training program through our Amerit University

✓Employee referral program, up to $1,000 bonus

✓ASE certification program with fee reimbursement and bonus

✓Employee recognition platform that includes opportunities to redeem points for merchandise

✓Employee Assistance Program (EAP)

✓24/7 nurse triage line

✓Employee discounts on cell phone service and entertainment tickets

✓Employee resource groups (ERGs) that foster inclusion

✓Wellness and fitness programs through our providers

Responsibilities

~2 min read

→Escalation & Exception Ownership: Take ownership of invoice exceptions escalated beyond the offshore team's first-line resolution — including complex or ambiguous cases across No/Invalid PO, Not Dispatched, Not Received, PO Canceled, PO Closed, Price Does Not Match, and Vendor Mismatch — applying accounting judgment to determine root cause and correct resolution.
→Vendor & AP Communication: Serve as the direct point of contact with vendors on disputed or escalated invoice discrepancies, and with Amerit's Accounts Payable team on payment timing and exceptions — driving issues to closure professionally and with financial accuracy.
→Offshore Quality Oversight: Spot-check invoice and PO exception resolutions completed by the offshore team; identify recurring error patterns and provide coaching/feedback to improve first-line accuracy and reduce re-escalation volume.
→Credit Card Transaction Review: Review credit card transactions against supporting documentation, applying basic accounting principles to confirm proper billing and flag unsupported or inaccurate charges.
→Invoice Review & Reconciliation: Apply financial and accounting fundamentals to match vendor invoices against purchase orders, dispatch records, and contracted labor rates for escalated or higher-complexity cases.
→No PO/No Pay Compliance: Apply Amerit's no-PO/no-pay standards and help flag where existing escalation thresholds aren't working.
→Data Analysis & Reporting: Monitor invoice aging and exception volume/type by vendor and by offshore vs. escalated resolution; compile recurring and ad hoc trend reports for leadership and Vendor Management.
→Process Documentation & Improvement: Follow and help refine escalation criteria and exception-handling standards so the offshore/onshore split stays well-defined; recommend process changes that reduce recurring exception types.
→Cross-Functional Support: Partner with Vendor Account Managers on rate-compliance questions and with Accounts Payable on payment timing, providing the financial detail behind vendor accountability decisions.

Solid grounding in basic accounting and financial principles — understands how purchase orders, invoices, and payment terms should reconcile, not just how to key them.
Comfortable owning ambiguous, escalated cases rather than working from a fixed checklist — a financial-reasoning mindset, not a pure QA/admin skill set.
Confident communicating directly with vendors on disputed charges, including some ability to hold a firm, professional line in escalated conversations.
Able to review and coach the output of an offshore team — spotting patterns, explaining the "why," and tightening standards over time.
Clear written communication; able to document escalation criteria and exception standards so an offshore team can follow them consistently.
Comfortable using data to support a recommendation or flag a trend, even without formal authority to negotiate or decide.

Primarily desk-based; minimal to no travel required.
Based within or near the assigned region (United States).
Regular coordination with an offshore operations team (Confiance); some flexibility across time zones may be needed.

Requirements

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Associate's or Bachelor's degree in Accounting, Finance, or a related field strongly preferred.
3–5+ years of experience in accounts payable, accounting, or a related financial function, with real exposure to reconciliation and financial judgment calls — not solely high-volume processing.
Experience resolving escalated or disputed invoice, PO, or credit card discrepancies preferred.
Experience working alongside or overseeing an offshore/outsourced operations team a plus.
System and data skills to include Excel, Outlook; experience with ERP, AP, or procurement systems a plus.
Familiarity with AI-powered productivity tools (Co-pilot, Claude, Gemini, etc.) a plus.