Medical Receptionist

Pay: $24.00 - $32.57 per hour

Join Boston Center for Plastic Surgery, one of the premier plastic surgery and aesthetic practices in the Boston area. Our team is known for delivering exceptional surgical and non-surgical care in a luxury, patient-centered environment. We are seeking a polished, energetic, and compassionate professional who thrives in a fast-paced setting and is passionate about creating an outstanding patient experience.

As the first point of contact for our patients, both on the phone and in person, you will play a vital role in shaping every patient’s experience with our practice. The ideal candidate is warm, professional, detail-oriented, and able to multitask with confidence. We are looking for someone who genuinely enjoys helping people and understands the importance of delivering high-end customer service with empathy, and professionalism.

Our office culture is collaborative, supportive, and customer service focused. Every team member contributes to our shared mission of providing an exceptional experience from the first interaction through every stage of care.

• →Answer incoming phone calls and direct inquiries to the appropriate team members
• →Schedule and coordinate patient appointments efficiently and accurately
• →Become proficient in practice software systems for scheduling and patient communications
• →Welcome and assist patients during check-in and check-out
• →Process payments, and assist with end-of-day reconciliations
• →Schedule follow-up appointments, check schedules for accuracy and ensure all appointments have been confirmed
• →Maintain a welcoming, organized, and comfortable reception area
• →Assist with general administrative and office responsibilities as needed

• High school diploma or GED required; college degree preferred
• Excellent interpersonal and communication skills
• Exceptional customer service skills with a professional and polished demeanor
• Prior experience in a medical office, hospitality, luxury retail, or other high-touch customer service environment

• Knowledge of aesthetic, cosmetic, or medical terminology

• Experience working in a plastic surgery, dermatology, med spa, or healthcare setting

• Proficiency with Microsoft Office, and Google suites.

• Ability to thrive in a fast-paced, team-oriented environment while maintaining attention to detail