Registered Nurse - Case Manager

The Non-Clinical RN Case Manager supports the Vermont Army National Guard (VTARNG) by coordinating and managing medical readiness and case management services for Service Members. This position serves as a liaison among Soldiers, healthcare providers, military leadership, and medical facilities to ensure timely care coordination, documentation management, medical readiness compliance, and successful case resolution. The RN Case Manager plays a critical role in supporting operational readiness, deployability, and overall Soldier wellness.

• Primary duty location: Camp Johnson, Colchester, Vermont.
• Standard work schedule is Monday through Friday during normal business hours.
• Occasional support of weekend Soldier Readiness events may be required.
• Limited travel may be required to support readiness and mobilization activities.

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to review electronic and paper medical records.
• Ability to communicate effectively in person, by phone, and through written correspondence.

• Must be a U.S. Citizen.
• Must successfully complete required background screening and security training.
• Must comply with all Department of Defense, Army National Guard, HIPAA, privacy, and information security requirements.

• Case Management
• Care Coordination
• Medical Readiness
• Healthcare Documentation
• Regulatory Compliance
• Problem Solving
• Customer Service
• Communication
• Time Management
• Attention to Detail

• Establish and maintain case management profiles for Soldiers referred by healthcare providers.
• Coordinate all aspects of assigned cases from identification of a medical condition through return to medical readiness or administrative separation.
• Monitor and track medical and dental readiness requirements, treatment plans, referrals, and follow-up care.
• Facilitate communication between Soldiers, providers, units, and medical facilities to ensure continuity of care.
• Coordinate treatment plans and medical evaluations with military and civilian healthcare providers.

• Support Soldier Readiness Processing (SRP), Soldier Readiness Check (SRC), and Periodic Health Assessment (PHA) events.
• Track and manage Soldiers with Medical Readiness Classification (MRC3) and Dental Readiness Classification (DRC3) profiles.
• Request medical evaluations, profile examinations, audiology examinations, and specialty consultations as required.
• Educate Soldiers regarding available resources to improve medical and dental readiness.

• Maintain accurate, complete, and timely documentation of all case management activities.
• Document all interactions, medical information received, and case actions within required timelines.
• Upload and maintain medical records within MEDCHART, eCase, Health Readiness Record (HRR), and other approved systems.
• Ensure medical records are maintained in compliance with Army regulations, HIPAA requirements, and privacy standards.
• Prepare Soldier records for Medical Evaluation Boards (MEB) and Physical Evaluation Boards (PEB).

• Prepare monthly case status reports detailing case progress and outcomes.
• Generate monthly reports on profile initiation, extension, and closure activities.
• Track compliance with medical readiness requirements and communicate deficiencies to designated government personnel.
• Participate in monthly case reviews and quality assurance activities.
• Maintain compliance with applicable Army regulations, medical readiness policies, HIPAA, and privacy requirements.

• Communicate verbally and in writing with Soldiers regarding documentation requirements, appointments, and case responsibilities.
• Coordinate with unit leadership regarding scheduled medical appointments and readiness concerns.
• Obtain appropriate releases of information and consent forms as required.
• Serve as a liaison among military leadership, healthcare providers, and Soldiers to ensure timely case resolution.

• Current, active, and unrestricted Registered Nurse (RN) license.
• Minimum of two (2) years of clinical nursing or case management experience.
• Graduate of an accredited nursing program.
• Ability to obtain and maintain a Common Access Card (CAC) and pass a Tier 1 background investigation.
• Strong organizational, communication, and documentation skills.
• Working knowledge of HIPAA, privacy regulations, and healthcare documentation standards.

• Bachelor of Science in Nursing (BSN).
• Certified Case Manager (CCM) credential.
• Previous experience supporting military healthcare programs or medical readiness operations.
• Experience with military health systems including MEDCHART, MEDPROS, MHS GENESIS, or similar systems.
• Familiarity with Medical Evaluation Board (MEB) and Physical Evaluation Board (PEB) processes.

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.