Dispatcher - Tinton Falls

Join AJ Perri, a member of American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience delivering trusted home comfort solutions.

We are seeking a highly organized HVAC Dispatcher to coordinate scheduling and support our residential HVAC service technicians. This role is critical to ensuring efficient dispatch, technician routing, and customer scheduling throughout the day in a fast-paced, high-volume environment. This position is on-site in Tinton Falls, NJ

• Dispatch HVAC service technicians efficiently to meet customer appointment times
• Manage incoming service requests and schedule heating and air conditioning service calls
• Coordinate technician routing and job assignments to maximize efficiency
• Monitor call flow through the HVAC service platform and dispatch system
• Communicate with technicians and customers to provide updates on HVAC service appointments
• Support field teams throughout the day by adjusting schedules and resolving routing issues
• Maintain accurate service scheduling and ensure technicians remain productive

• Proven experience as a Dispatcher 
• Experience managing 15–20+ technicians in a fast-paced environment
• Ability to manage a high-volume workload (200+ daily appointments) with accuracy
• Strong proficiency in Google Maps and manually routing calls
• Familiarity with Northern and Southern New Jersey geography preferred
• Prior experience in dispatch, scheduling, or call center environments (HVAC or home services preferred)
• Strong communication, customer service, and problem-solving skills
• Excellent multitasking abilities with the ability to remain calm under pressure
• Proficiency in Microsoft Office and multi-line phone systems
• Ability to work in-office daily (no remote work available)
• Flexibility to work assigned shifts and either Saturday or Sunday

• Fast-paced, high-demand office setting
• Requires constant multitasking and real-time decision-making
• Frequent communication with technicians and customers throughout the day

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.