Director, Patient Access - Bayfront Health

 

Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.

 

• →Develops goals and objectives.
• →Plans, organizes, and directs department activities.
• →Establishes and implements policies and procedures for department operations.
• →Responsible for the management of all staff on-site in Human Resource related functions.
• →Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
• →Keeps administration informed of department activities, needs, and problems.
• →Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
• →Prepares departmental budget and ensures department operates within allocated expense structure.
• →Responsible for site accounts receivable.
• →Maintains appropriate statistical information.
• →Establishes and maintains intra/interdepartmental communication.
• →Networks within site facility to build physician and administrative relationships.
• →Provides vision, direction, planning, and support to Administrators.
• →Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
• →Participates in administrative and management meetings and attends other meetings as necessary.
• →Develops and maintains records, reports, and files.
• →Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
• →Maintains good payer relationships.
• →Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
• →Ensures implementation of process improvements.
• →Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• →Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• →Maintains compliance with all Orlando Health policies and procedures.

 

Education / TrainingBachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis.Offsetting experience must be in the field of Healthcare / Patient Financial Services.

 

Experience

• Four (4) years of Patient Access (Patient Business) experience required.
• One (1) year of supervisory, lead, or preceptor experience required.