Scheduling Coord

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

 Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.  Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.  Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.  Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy  Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.  Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.  Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.  Consistently reviews the schedules daily and communicates all changes to appropriate staff.  Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.  Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.  Identifies customer service issues and resolves or initiates necessary follow-up.  Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.  Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.  Maintains compliance with all Orlando Health policies and procedures.

 Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.  Attends departmental meetings/in-services and participates in process improvement initiatives.  Assume the responsibility for professional growth and development.

Education/Training  High school graduate or equivalent.  Must complete Orlando Health medical terminology course within 90 days of hire.

Experience  One (1) year of retail, customer service or health care.  Computer experience required.